Rob Ambridge Email & Phone Number

Delray Beach

Fort Lauderdale, FL

Led a team of HR Business Partners/Recruiters supporting the Collections and Recruitment operation for the state (1500 employees). HR Business Partner to the SVP. Designed consulting skills training for HRBPs. Streamlined recruiting process. Re-designed performance review process. Designed and facilitated management skills training. Recommended.

Jacksonville, Florida Area

HR partner for the Credit, Marketing, Treasury, Capital Markets, Admin Services and Internal Audit divisions. Also designed a corporate succession planning process. Developed and implemented set of HR metrics. Revised ERP to fill critical Underwriting roles (22 hires in 90 days). Revised grades and structure of Internal Audit department. Developed.

HR Business partner for the Gold Coast region - 95 stores, 1100 people.HR partner to the Regional President and senior leadership team. Responsibilities included: Annual salary review. Manpower planning. Complex employee relations cases. Rollout of corporate programs. Employee engagement (Region had the highest score in the state in 2010.) Talent.

• HR partner to the retail bank network in FL, NJ and CT (49 branches) and the corporate Marketing function (600 staff in total).
• Developed internal referral program so that 80% of hires in 2006 and 60% in 2007 were filled through local contacts.
• Introduced succession planning process; designed interviewing skills training for the Region.
• Successful rollout of corporate initiatives e.g. an assessment and development process for Premier Relationship Managers; new performance management system; employee survey results and action plans. (Florida District.
• Corporate projects on identifying the cost of turnover for the US bank, and allocation of performance shares for PRMs.
• Managed a remote team of ER specialists June-Dec 2008 during transition to a shared services model.

• HR business partner to the major production division, which included a small call center.
• Turnover reduced from 33% a year in 2001, to approx 25% in 2002, and below 15% 2003-5.
• Employee survey results improved every year.
• Outsourced professional recruitment in a partnership with Korn/Ferry, saving $100,000 a year.
• Re-designed performance management system.
• Introduced formal problem-solving training and 6 Sigma tools.

• HR Generalist /OD Consultant, First Union National Bank/Wachovia, Pompano Beach, FLPartnered with management during a major re-organization, as the bank moved from a service to a sales culture. Organizational Development
• Member of 3-person steering committee that oversaw application for Sterling Award (similar to Baldrige Award). Application was Highly Commended.
• Planned and facilitated strategic planning meetings for the senior leadership team.
• Member of corporate team that identified Core Values.
• Member of corporate team that designed first company-wide employee opinion survey.Training and Development
• Introduced first systematic plan for management development, tied to key competencies and business needs.

Ba, European History

Postgrad Diploma In Hr