I love growing successful teams and empowering people to deliver excellent customer service, achieve their career goals, and feel truly satisfied in their work.For the past three years, I’ve built a team of extremely talented Customer Solutions Architects at Heroku, helping a diverse range of customers across the EMEA and APAC regions. As Senior Manager, my focus has been to support my team, from the joy of celebrating their successes to being a trusted advisor when they’ve faced tough challenges.The importance of a successful team has also influenced the initiatives that I have researched, developed, and delivered, including:• Creating a performance hiring process to select and recruit the best talent.• Developing a structured onboarding journey to enable new hires to learn new skills quickly and effectively.• Building a career development framework focused on personal development as an essential part of job success.• Producing and presenting enablement sessions to coach the team on customer service excellence.I believe it’s vitally important to retain hands-on experience so that I can be genuinely supportive and understanding of the work my team does. I enjoy learning about new products and features, getting in-depth technical knowledge of how they work, and how customers can best utilise them. I also continue to engage with customers directly, to ensure that I fully appreciate the tasks that my team perform and the issues that they help to resolve.I’ve been a remote worker for the last 19 years and have plenty of practice in being disciplined, getting work done, and avoiding distractions. Having worked as a part of a global team, I understand the scheduling complexities of time zones, and the need be flexible in my working hours to fit in with colleagues.When I’m not working, I like to escape from technology and spend as much time outdoors as possible. I live in a beautiful part of England, and I am fortunate to have fantastic walking and cycling opportunities right from my door. I’m also a keen gardener and also enjoy getting creative with DIY and property renovation projects.If you’re looking for someone that can grow your customer success team and understands the importance of empowering individuals to do their best work, please get in touch!
Listed skills include Web Services, Sql, Mysql, Ruby, and 12 others.
