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Robert Armstrong Email & Phone Number

Director of Product Support and Customer Experience at Aya Healthcare
Location: Seattle, Washington, United States 10 work roles 3 schools
1 work email found @athenahealth.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email r****@athenahealth.com
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Current company
Aya Healthcare
Role
Director of Product Support and Customer Experience
Location
Seattle, Washington, United States
Company size
22997 employees

Who is Robert Armstrong? Overview

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Quick answer

Robert Armstrong is listed as Director of Product Support and Customer Experience at Aya Healthcare, a company with 22997 employees, based in Seattle, Washington, United States. AeroLeads shows a work email signal at athenahealth.com and a matched LinkedIn profile for Robert Armstrong.

Robert Armstrong previously worked as Senior Director, Customer Support | Strategic Advisor, Support, Customer Care, Program Management at Former Microsoft; Former Ge and Member at Support Driven. Robert Armstrong holds Masters Of Business Administration Degree, Marketing from Seattle University.

Company email context

Email format at Aya Healthcare

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{first_initial}{last}@athenahealth.com
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AeroLeads found 1 current-domain work email signal for Robert Armstrong. Compare company email patterns before reaching out.

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Profile bio

About Robert Armstrong

Innovative Leader | Customer Champion | Operational AgilityMy journey started as a support engineer at Microsoft, a dream job for an incurable problem solver, gearhead & geek. I grew into team & program management, product lifecycle operations, & customer support leadership, developing an appreciation for creating value at the intersection of customers and technology.As an experienced customer support, services & program leader, I scale high performance organizations with a focus on operational excellence, leadership development, performance management, coaching and employee engagement to mature and optimize operational capabilities and create differentiated, proactive services aligned with brand value & business outcomes.Leadership• Develop & execute business and customer aligned strategic vision • Lead strategic, cross-functional programs across internal & external stakeholders• Manage, develop & lead global & remote teams • Foster high-performance teams, attract top talent and facilitate their growth through training, career development, coaching, & mentoringOperational Excellence• Drive operational rigor, optimize end to end, omnichannel service metrics, forecasting, capacity, workforce management (WFM), quality, training, escalation, & issue resolution workflows• Mature process improvement & best practice methodologies to achieve scale & create improvements in service quality, efficiency, and customer experience • Exercise analytical & critical thinking with problem solving to derive insight, drive customer & business value & inform process improvementTech-Enabled Service Models• Innovate and optimize tool & tech stacks to support and amplify the customer journey, service model and delivery roadmaps. • GPT, ZendeskAI, KB/KCS, Salesforce skill-based routing, agent workflow streamlining, SaaS test environments, application performance troubleshooting, & service incident status communications. Strengths:SaaS | B2B | B2C | Business Strategy | Technical Support | Program Management | Operational Management | Team and talent management | Service Delivery | Process Improvement | Lean Six Sigma | Team Building | Team Leadership | Cross-functional collaboration | Communication | Strategic Thinking | Operations | Customer Support | Call Center Operations #strategy #leadership #technology #customerexperience #customersupport #customercare #customerservice #operationalexcellence #operationsmanagement #opentowork #opentoconnect

Listed skills include Program Management, Cross Functional Team Leadership, Vendor Management, Management, and 45 others.

Current workplace

Robert Armstrong's current company

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Aya Healthcare
Aya Healthcare
Director of Product Support and Customer Experience
Seattle, WA, US
Website
ayahealthcare.com
Employees
22997
AeroLeads page
Company profile
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10 roles · 23 years

Robert Armstrong work experience

A career timeline built from the work history available for this profile.

Director Of Product Support And Customer Experience

Aya Healthcare

Seattle, WA, US

Senior Director, Customer Support | Strategic Advisor, Support, Customer Care, Program Management

Current
Former Microsoft; Former Ge
  • Project based strategic advisory and consulting for Customer Support, Customer Care and Program ManagementIndustry writing and speaking, curating best practices and authoring a series of Customer Experience topical.
  • Generative AI for Business Leaders
  • Data AI- Azure SQL/Data Services – B2B customer support proof of concept
  • Customer Experience Strategy- course series
  • Azure Fundamentals (Microsoft hosted training)
  • Implementing AI for Business (datacamp)
Jun 2023 - Present

Member

Current
Support Driven

Everywhere, ALL, US

Support Driven is a community for Customer Support & Success leaders sharing and building best practices. Within this community I connect and learn with others in CS and CX profession.

Jul 2023 - Present

Director Of Customer Support | Saas Product Solutions

Frontline Education

Malvern, PA, US

Frontline Education is an EdTech SaaS leader with a customer base of 8,000 districts and 21M students.Recruited to integrate and lead 8 remote product support teams that operating as silos through 5 acquisitions. Manage 11 direct Senior Managers and Individual Contributors (ICs) and 63 indirect Team Managers and Support Engineers. - Unified team.

Dec 2023 - Sep 2024

Executive Director, Customer Support

Athenahealth

Boston, Massachusetts, US

Athenahealth is a SaaS B2B leader in healthcare practice management, mobile applications and EHR solutions with a current base of more than 100K providers serving over 102M patients.Directed a 56-member service delivery team and implemented an end-to-end transformation strategy to support a 3x company growth trajectory. Developed predictive forecasting.

Jun 2021 - May 2023

Director Customer Support

Athenahealth

Boston, Massachusetts, US

(Veritas Capital acquired and integrated GE Healthcare and Athenahealth in 2018)- Re-engineered the SaaS and on-premises support structures by devising and implementing a tiered model, which enhanced organizational efficiency and service quality.- Built and managed an operational framework to develop team capabilities, processes, and tools aligned with.

Sep 2019 - Jun 2021

Director Customer Support

Ge Healthcare

Chicago, US

Organizational and program leadership for the Centricity (and subsequently AthenaFlex) suite of products, leading a team of 65 in the development, deployment and management of a strategically aligned support model spanning:-Service delivery, customer experience, and strategic initiative leadership, leveraging data analysis to inform process, customer.

Jan 2015 - Sep 2019

Senior Program Manager, Global Partner Support | Windows Mobile

Microsoft

Redmond, Washington, US

Developed and led the Global Partner Support Program for Windows Mobile, managing a team of eight Support Account Managers. We designed and implemented initiatives that enhanced partner enablement, relationship management, and go-to-market readiness. The program engaged 18 mobile operator partners, including AT&T, T-Mobile, Verizon, Telus, Bell Canada.

2011 - 2014 ~3 yrs

Program Manager, Partner Support | Windows Mobile

Microsoft

Redmond, Washington, US

Program Management of Windows Phone Partner Support launch planning, managing a team of 8 Support Account Managers chartered to blueprint and deploy platform support programs covering partner enablement, relationship management and go-to-market readiness with mobile operator partners.

2008 - 2011 ~3 yrs

Team Manager, Product Support | Windows Online Services

Microsoft

Redmond, Washington, US

Managed a team of Enterprise Support Engineers delivering front-line operational support for white label implementations of Windows hosted consumer services.

2003 - 2008 ~5 yrs
Team & coworkers

Colleagues at Aya Healthcare

Other employees you can reach at ayahealthcare.com. View company contacts for 22997 employees →

KB Kristen Barker Kristen Barker Colleague at Aya HealthcareSt Louis, Missouri, United States, United States View → MO Matthew O'Rourke Matthew O'Rourke Colleague at Aya HealthcareBlacksburg, Virginia, United States, United States View → EH Erin Hunkele Erin Hunkele Colleague at Aya HealthcareDenver, Colorado, United States, United States View → MJ Michael Johnson Michael Johnson Colleague at Aya HealthcareSeattle, Washington, United States, United States View → JT Josi Tippett Josi Tippett Colleague at Aya HealthcareSidney, Montana, United States, United States View → JD Juvonte Dukes Juvonte Dukes Colleague at Aya HealthcarePensacola, Florida, United States, United States View → BR Betty Rodriguez Betty Rodriguez Colleague at Aya HealthcareBeaumont, Texas, United States, United States View → TD Teresa Diamond Teresa Diamond Colleague at Aya HealthcareWhitehall, Montana, United States, United States View → MM Mary Melissa Esquilin Molina Mary Melissa Esquilin Molina Colleague at Aya HealthcareEsbon, Kansas, United States, United States View → QO Quinta Odondi Quinta Odondi Colleague at Aya HealthcareChapel Hill, North Carolina, United States, United States View →
3 education records

Robert Armstrong education

Masters Of Business Administration Degree, Marketing

Seattle University

Executive Leadership Program, Athenahealth

Harvard Business School Executive Education

Bachelor Of Arts, Business Administration

Western Washington University
FAQ

Frequently asked questions about Robert Armstrong

Quick answers generated from the profile data available on this page.

What company does Robert Armstrong work for?

Robert Armstrong works for Aya Healthcare.

What is Robert Armstrong's role at Aya Healthcare?

Robert Armstrong is listed as Director of Product Support and Customer Experience at Aya Healthcare.

What is Robert Armstrong's email address?

AeroLeads has found 1 work email signal at @athenahealth.com for Robert Armstrong at Aya Healthcare.

Where is Robert Armstrong based?

Robert Armstrong is based in Seattle, Washington, United States while working with Aya Healthcare.

What companies has Robert Armstrong worked for?

Robert Armstrong has worked for Aya Healthcare, Former Microsoft; Former Ge, Support Driven, Frontline Education, and Athenahealth.

Who are Robert Armstrong's colleagues at Aya Healthcare?

Robert Armstrong's colleagues at Aya Healthcare include Kristen Barker, Matthew O'Rourke, Erin Hunkele, Michael Johnson, and Josi Tippett.

How can I contact Robert Armstrong?

You can use AeroLeads to view verified contact signals for Robert Armstrong at Aya Healthcare, including work email, phone, and LinkedIn data when available.

What schools did Robert Armstrong attend?

Robert Armstrong holds Masters Of Business Administration Degree, Marketing from Seattle University.

What skills is Robert Armstrong known for?

Robert Armstrong is listed with skills including Program Management, Cross Functional Team Leadership, Vendor Management, Management, Strategy, Project Management, Product Management, and Partner Management.

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