Rob Arnold Email & Phone Number

Canterbury, Gb

Continually engaging with diverse stakeholders, including customer, supplier and technology vendor executive leadership, business units, and technical teams, to communicate architectural vision, gather requirements, and drive consensus on solutions.Aligned IT strategy with business objectives to ensure that technology investments support the organisation’s goals, driving growth, and creating value. Obtaining multi-million £ investmentShaped forward-thinking strategies and fostered innovation, translating complex customer business challenges and ideas into commercially viable product and service offerings. Securing recent £3m+ revenue deal.

Led and inspired cross-functional consultancy, engineering and business teams, to provide secure, high-quality solutions across cloud platforms and managed services. Oversight of group technology platforms, architecture, strategy and roadmaps. Driving digital transformation projects including technical legacy debt eradication and system integration. Reduced legacy debt risk by 75% Optimised IT investments by rationalising application portfolios, identifying cost-saving opportunities, and improving resource allocation across projects and initiatives. Developed and obtained extensive buy-in on technology roadmaps which outlined the current state, desired future state, and a structured path for transformation. Led the implementation of project and initiatives across Infrastructure, Networking, Cloud, Application, Cybersecurity, Data Centre and Business Systems

Used knowledge of emerging technologies and trends, such as cloud computing, microservices, to led the creation of compelling proposals and driving seamless technical implementations.Orchestrated end-to-end delivery of diverse client projects, that promoted interoperability, reduced redundancy, and enabled seamless data flow.

Canterbury, United Kingdom

Led a team of project managers and business analysts to deliver a comprehensive portfolio of IT change programs and capital projects. Developed strategies, financial investment forecasts and budgets to balance the Universities project portfolio and ensured projects and programs meet organisational strategic objectives and delivered defined benefits.£65m Medical/STEM construction project – Senior accountable project manager for the successful implementation of all IT services (£3m project) within the new Medical and ‘STEM’ building. End to end project delivery of complex IT solutions including medical simulation.Salesforce CRM software – Developed and implemented a Salesforce CRM adoption program. Delivered, B2B functionality, alumni management, virtual events, community portal and academic journey capability.

Canterbury, United Kingdom

Employed Business Capability, Strategy and business model Mapping and other techniques to identify and challenge business practices, define business requirements, develop business cases, cost vs benefit analysis and delivered valued business focused solutions.Project managed the design and successful implementation for all IT services including Network, Data Centre Services and Audio Visual into newly refurbished site. End-to-end management of the relocation phase, coordinating cross-disciplinary teams.Recovered the IT implementation of a failing ‘new-build’ £15m construction project. Ensured successful high-quality in-budget delivery of all IT solutions in a challenging environment and timeframe.

Canterbury, United Kingdom

Led and delivered system implementation initiatives covering process improvement, training, change management and technology delivery, including managing stakeholder relationship management and commercial terms. Identified underlying IT service related issues that prevented departments working efficiently and worked with IT colleagues to explore and develop solutions. Co-ordination of IT projects in accordance with IT project methodology. Championed and proactively reinforced the need for adherence to IT policies and procedures.

Assembled, developed and led a team of 20, high-performing IT staff responsible for the provision of high-quality IT systems to support 11,000 end- user education community. Responsible for all IT Infrastructure services (sever, networking, security) IT operational support and software engineering.Formulated digital transformational strategies to support and advance the College’s strategic ambitions, established and managed CAPEX budgets and coordinated OPEX budgets.• £1m Data centre build- Spearheaded new build data centre programme, Including, design, build, implementation, service migration and acceptance. Delivered (Infrastructure, SAN, Core networking, vSphere virtual server platform, telephony) services on-time and within target budget.• Various transformation IT programmes – implemented multiple new technology solutions, including cybersecurity/IT security best practice, IaaS (Azure/AWS), SaaS services HR, Finance and MIS records systems, Wi-Fi, networking, security, SAN’s, large-scale end user desktop programmes to transform service and provide significant business advantage.

○ Led the day to day operations process of a Service desk and network services technical teams to ensure SLA targets were delivered. ○ ICT management including IT hardware, systems, software, infrastructure, WAN / LAN networks, IT security, system resilience, infrastructure monitoring and telecommunications.○ Vendor management from solution identification through procurement process leading to management of ongoing support and maintenance contracts. ○ Ensured compliance with IT best practice, current legislation and business policies to define specific ICT standards and policies. Key Achievements  Implementation of organisational MITEL VOIP Telephone System (inc network redesign).  Development and creation of award winning customer focused technical support team.  Large scale IT desktop annual rolling replacement scheme, procurement through to deployment.

Chair of the IT Network Managers group as part of the KAFEC specialist networking groups.