Rob Ashlock Email and Phone Number

Working to ensure Dealer Fixed Ops departments are maximizing each customer by being fair priced, transparent, and trustworthy when it comes to their pricing and repairs. 80% of customers are leaving a dealership's service department once the OEM warranty has expired; the majority of those people are finding another option due to having the perception that a dealership is overcharging. RepairPal is here to change those perceptions and keep those customers coming back for the life of owning their vehicle by building their trust and providing high quality repairs at a fair and reasonable price.

Worked directly with customers for the whole repair process--drop off to pickup--and ensured they knew each and every repair and service that was needed for their vehicle. Explained how and why a repair was needed and what was occurring to a customer's vehicle. Sold repair and service work, after the explanation, so each customer's vehicle was in better condition than when they dropped it off. Called customers about their past declined services to get them scheduled for the needed repair work. We specialized in Land Rover, Jaguar, and Mini vehicles but were willing to work on anything--from economy to exotics--which allowed me to be educated on a gambit of different repairs and services. Customer satisfaction and trust was paramount to retain the customer relationship and continue working on their vehicles.

- Launched and trained sales, internet, and management teams at auto dealerships on Foureyes.- Created dealership specific plans for rolling out Foureyes to ensure successful adoption.- Managed up to 125 dealerships at one time, including 7-10 dealerships groups.- Worked with all management levels on ways to integrate Foureyes into a sales process to ensure dealership growth and increase sales.- Educated management on how to utilize reporting to make sure their teams were using the tool to increase prospect follow up and have better conversations with prospects.- Held continued training sessions with carefully curated content to turn sales professionals into pro users.- Uncovered new sales opportunities by reviewing customer’s accounts each month and finding areas of need.- Talked with internal sales team to create sales plans for dealership groups and stores to enroll them on new marketing services and tools.- Setup monthly meetings to review Foureyes team engagement, discuss incoming website lead quality, and uncover constantly changing digital marketing goals to guarantee online success and continued lead growth.- Submitted tickets to work with the support team to fix customer issues and problems while also troubleshooting to find a quick solution.- Met with the Foureyes dev teams to review product requests and rollouts while working to continually improve the customer facing tool.- QA for new product launches by reviewing updates in beta and uncovering potential issues and errors before rollout.

I created a marketing plan to launch new software solution to new markets, while calling local businesses to better understand potential customer's needs. Also managed each social platform to generate interest for both the existing software and new software.Worked on quality assurance for both software platforms to ensure all aspects are working properly on the customer facing products and continuing to improve ease of use. Teamed with the engineers on different ways to improve and update the InspectorADE website while making it more interactive and easy to access information.Went to conferences to generate leads and talk with current customers about the different solutions. Used this time to raise awareness of the new software solutions and the direction InspectorADE is heading and made sure to discuss these updates with every booth visitor. After the conference, followed up with all the leads to setup individual conversations.

Worked with my customers to implement a plan to ensure success with the solution by working with each individual team and putting together a plan to fulfill their specific needs and meet their goals. I would setup welcome calls to discuss next steps, training options, solution integrations, and on-boarding for the daily users by having Q&A sessions and product walk-throughs.Demonstrated to customers how to successfully find value as it relates to their individual goals andneeds. We would discuss different tactics to improve how they’re using the database and functionality while focusing on how to increase daily user adoption. Depending on the customer's needs, I would schedule either weekly, monthly, or quarterly check-ins to ensure the customer was getting the most value out of the solution.

I worked with my customers on a daily basis to ensure their Webtrends solutions are driving business value for their organization. I was responsible for renewals, solution add-ons, resolving any potential challenges/issues, and being a "concierge" for my customers. I worked closely with Webtrends' services teams to collaborate on projects to provide our customers with exceptional value. My main goal was to ensure all my customers are not only happy with their Webtrends experience but able to see value in what they purchased and understood how to utilize their Webtrends environment to it's fullest potential.

Webtrends is the global leader in social and mobile analytics. The Account Development Team's mission is to help marketers create, measure and improve across all digital channels, including mobile, social, and .com

Consistently sustained top 15 sales status in a district of 58 sales employees.Met or exceeded activation and upgrade quota by an average of 102.5% for activations and 107.4% for add-ons.Built small business clientele by making marketing calls to a variety of local businesses.Consistently achieved monthly sales goals for data, accessories, smartphone percentage and tablets by focusing on each goal daily. Took initiative to be a leader in the store by becoming the data/training expert for my co-workers.Maintained high customer survey results by ensuring to always make the customer happy no matter the situation.Recognized by management to be put into "leadership training".

Created strong customer relationships with all types of clientele including body shops, insurance estimators and service shops.Continued to be a top performer in all aspects of the business by meeting sales goals for vehicle coverage and referrals to the car sales department each month.Marketed to multiple body shops, car dealerships and service shops on a bi-weekly basis to grow the rental business and create new customers.Moved by management to three different locations to boost customer service scores and help realize a branch's potential.Attended the "elite" dinner for sales eight different times.Worked at the Portland Airport on the "Best Person Program" for three months.Above all else, made an effort to "wow" each customer with not only excellent customer service but an experience they will want to tell others about.

Achieved top sales status for activations for 18 consecutive months.Accomplished sales goals consistently for three years by meeting the sales goals.Established a strong customer base through activations and repeat business.Maintained high individual Voice of the Customer survey results.Initiative to monitor store when management was away. Became a leader by stepping up to always help management.Store MVP for April 2007.