Robb Ahlers Email & Phone Number

Oldsmar, Florida, United States

Florida, United States

Tampa/St. Petersburg, Florida Area

Oversee a team of 30 unionized Fiber Network Field Technicians for both residential and business services within the South Tampa and downtown Tampa districts.Serve as the key liaison for field operations working with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes.Ended 2015 with 94.54% in gross adds of Fios service, exceeding the >92% target.Recruit and train new employees to ensure successful onboarding and retention of technicians.Partner with Human Resources (HR) to ensure firm, fair and consistent application of HR practices/policies and labor union agreements.Collaborate with regional marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.Meet or exceed all key performance metrics such as P&L, completion percentage, productivity and jobs per day.Integral partner of a cross-functional team aimed at managing FiOS vendor service ordering activities.Frontier Communications acquired Verizon Communications in 04/2014.

Largo, Fl

Responsible for installing, removing, testing, troubleshooting and maintaining the fiber network services from the customer-serving terminal to the customer’s home.Interfaced with customers to determine ideal placement of equipment within the home, assisted with account registration, e-mail and web access. Also trained customers on how to use the new equipment and ensured they were satisfied with the work performed.Interpreted schematic work order drawings to determine job specifications and installation needs.Selected as one of eight Fiber Network Technicians to serve as a Brand Ambassador for the Verizon Tampa Bay Events team. This meant representing the company in a positive light at local community events and serving as the subject matter expert fielding any technical questions and identifying new business opportunities.

Tampa/St. Petersburg, Florida Area

Installed, removed, rearranged and troubleshot copper and DSL network services for residential and business customers.Operated standard and aerial lift vehicles along with manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.Utilized test equipment to analyze equipment trouble and took the appropriate maintenance action.

Tampa/St. Petersburg, Florida Area

Responsible for installing and repairing coax television, internet and phone cables for residential and business customers.Conducted site surveys to determine best method of installation, whether it be buried drop cable underneath an office building or aerial above a home.Performed line tests on repair dispatches to modify, adjust or replace malfunctioning equipment.Verizon Communications acquired GTE in 06/2000.

Hawaiian Islands

Oversaw a team of eight employees who performed repairs and maintenance on helicopter power plants, power plants systems, aircraft gas turbine engines and engine systems.Performed quality assurance inspections to ensure compliance of all required aircrafts and systems.Stationed at the Marine Corps Base Hawaii (formerly known as Marine Corps Air Station Kaneohe Bay).