Robb Dilger Email & Phone Number

Phoenix, Az, Us

Dripping Springs, Tx

Phoenix, Az

Responsible for all aspects of business management for almost 400 team members and 30+ accounts on a daily basis across the greater Phoenix area.Daily managerial activities and customer service lead to Flagship acquiring the Phoenix Sky Harbor Airport along with almost 300 staff and management employees in a demanding janitorial service environment. High knowledge of principles and practices of management, contract development, negotiations, contract compliance in an airport and corporate business environment, and ensured contract compliance on a daily basis. Responsible for bid generation, technical writing, account analysis and sales presentations for region.

Tempe, Az

Provided leadership oversight across all phases of marketing and sales including operational planning for new account transitions. Purchased and distributed all equipment and supplies, set up initial employee schedules, trained entire management teams for new sites.Instrumental in securing The Ohio State University account with 4.3M GSF and transitioning 150+ team members. Set up and transitioned all operations for Arizona State University with 10M+ GSF and 250+ employees.Headed sales and marketing team for technical proposal production in response to request for proposal (RFP) commercial cleaning opportunities in multiple environments including large commercial airports, city and state governments, major universities, and other corporate accounts. Attended prospective customer pre-bid meetings and walkthroughs across the United States including execution of company analysis for bid/no bid recommendations.

Phoenix, Az

Oversaw commercial cleaning accounts in greater Phoenix area with revenue of approximately $2 million and 125+ employees. Managed all aspects of operation including General Contracting services.

Portland, Or

Directed customer service, ramp operations, flight management, TSA compliance, emergency procedures, workflow strategy, FMLA, union/human relations, and conflict resolution. Oversight and efforts contributed to PDX being highest profitable station in United’s system in 2003. Served as Operations and Administrative Supervisor for 220 customer service and ramp employees.

Eugene, Or

Oversaw a $35 million corporate/retail sales territory across southwestern Oregon. Increased revenue through account negotiation and renewal, strategic selling, and relationship building. Negotiated community promotional activities, sporting, charitable, university events, and art festivals. Awarded Top Industry Service Leader for outstanding customer service in 1997.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Economics, Communications