Customer Success Manager, Principal
CurrentDevelop and maintain relationships with high-touch and enterprise customers to ensure satisfaction and retention.Implement strategies and thought leadership to drive product adoption and usageConduct regular strategic alignment meetings and executive business reviews to address client concerns and gather feedback.Collaborate with cross-functional teams to resolved customer issues and improve overall experience.Create and deliver reports and presentations to stakeholders.Provide training and onboarding sessions to new clients to ensure successful implementation.Identify upsell and expansion opportunities within existing client base.Act as liaison between customers and internal teams to communicate product updates.Served as team lead for non-profit Growth tier working group.Current lead for non-profit High-Tough and Strategic group