Robb Marshall Email & Phone Number

Seattle, Washington, United States

• Analyze and deploy implementation and management of sales, employee, and performance incentive programs, in addition to developing promotional programs that maintain processes to ensure effective and efficient.
• Work cross-functionally with category management department leaders and operations implementation to develop, deliver, and communicate sales strategies, objectives, milestones, and program elements to all key.
• Drive change management projects, transformation, optimization, and updates across all aspects of quota process, tools, and policies in order too meet cutting-edge, evolving marketing trends
• Identify and prioritize operational challenges, mitigate risks, and leverage opportunities while making recommendations via corrective action, change management, processes, and workflows
• Analyze financials, and budgets to ensure program profitability

• Provided sales strategy and support to the company’s indirect channel division, non-company owned local and national retailers and B2B dealers. Established operational goals and work plans. Built prospecting, staffing.
• Reached Pinnacle Club Award gold level status for 51 markets in two consecutive years; recognized for sales leadership and driving year-over-year national and local retail sales growth
• Expanded the Preferred Retailer program from 21 locations to 47, while increasing preferred retailer contributions from 39% to 83%; reduced churn, improved satisfaction and drove channel profitability
• Recognized for consistent top 10% customer satisfaction and post-sale device knowledge scores, as well as top 5% enterprise-wide conversion rates
• Built reputation for creating a culture of customer service excellence; boosted customer service scores 23% each quarter for a key preferred retailer, then expanded the approach to all preferred retailers
• Conceptualized a system to reduce packaged shipment errors; tasked employees to recheck invoices and packages, established a reward system for error-free packages and reduced errors to less than 1%, greatly improving.

Greater Seattle Area

• Certified Business Dealers (2008 – 2010) Exclusive Dealers (2006 – 2008), Radio Shack/Joint Kiosk Program (2003 – 2006), Local Dealer Program (2001 – 2003) and National Retail (2000 – 2001)Coached managers and sales.
• Responded to RFP from Tulalip Casino, who were building a 12-story resort and needed coverage enhancement; negotiated a customer network solution (CNS) agreement in collaboration with engaged network, special pricing.
• Evaluated locations and launched the Radio Shack joint-venture mall kiosk program, featuring incentives that drove region-wide box sales and new-customer acquisitions
• Rescued an at-risk relationship with Pioneer Cable, a 270-unit account experiencing issues with a third-party tracking solution; collaborated with a key account and customer quality managers from Motorola to identify.
• Recognized for fiscal responsibility and attention to detail; caught a third-party dealer’s proposal error that saved the company more than $20,000.
• Led the Specialized Wireless Activation Team (SWAT) program during Best Buy’s Southcenter and Northgate launches; worked with Best Buy to offer store gift cards as incentives for the program that garnered a significant.