Robb Moore Email and Phone Number
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Passionate developer of people and teams to meet the challenging operational needs of changing organizations. 20+ years of experience improving the retail banking and customer experience, leader of organizational change and improvements. Customer Service, staff development and high performance are my priorities.
Umpqua Bank
View- Website:
- umpquabank.com
- Employees:
- 4643
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Bank Protection And Investigations ManagerUmpqua BankPortland, Or, Us
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Avp, Corporate Investigations ManagerUmpqua Bank Aug 2021 - PresentPortland, Oregon, Us
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Assistant Operations ManagerOnpoint Community Credit Union Jan 2014 - Jun 2020Portland, Oregon, UsLead our Loss Prevention and Card Services Teams, total of 14 employees. Responsible for disputes, fraud, ATM uptime & servicing, ATM Settlement, Debit and Credit Card settlement, Debit and Credit Card Servicing, Debit and Credit Card inventory, digital fraud, mobile banking review, work with scam victims, check fraud, overdrawn accounts, garnishments, video and still shots relating to fraud and employee issues. Also responsible for Vendor management of eight key vendors, including our debit card processor, credit card processor, and ATM processor. Played key role on significant organizational projects, including new online banking and mobile deposit vendor, ATM and Card Processor changes, EMV Card projects, and eSign document vendor change project. -
Collections ManagerOnpoint Community Credit Union Jan 2012 - Jan 2014Portland, Oregon, UsOrganized collection workload for team of 20-25 collectors according to degree and amount of delinquency and assigned to staff for collection. Assisted subordinates with collection in difficult cases including negotiating loan modifications. Managed foreclosures, evictions, property auctions, property rehab & resale.• Delinquency ratio improved from over 1.00% to as low as .18% during tenure• Reduced charged off losses by over 60% on average during tenure• Spearheaded moving Credit Card collections in house on 30,000+ card portfolio saving over $100K annually, improving delinquency and member service
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Business Credit Analyst And Dealer Direct Relationship ManagerOnpoint Community Credit Union Mar 2009 - Jan 2012Portland, Oregon, UsBusiness Credit Analyst -Key contributor to starting commercial lending program at OnPoint as I worked closely with the Credit Examination Manager and Chief Credit Officer to create and implement OnPoint’s program. • Consulted with Credit Exam Manager, CCO and attorneys to create Business Lending Policy and Guidelines• Created process, procedures and documents for Business Credit Cards, Business Auto Loans and Small Business Lines of Credit • Processed applications and made recommendations to the Chief Credit Officer for loan decisionsDealer Direct Relationship Manager - Maintained and improved strong partnership with automobile dealers in Oregon Washington resulting in OnPoint remaining the top Credit Union automobile lender in the Portland MSA and ranked in the top 3 of overall lenders. Presented at the Credit Union Direct Lending National Conference on a Best Practices Panel for conference attendees.
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Branch ManagerOnpoint Community Credit Union Jul 2006 - Mar 2009Portland, Oregon, UsOpened OnPoint’s first branch outside of the Portland MSA. Led an all new branch team in establishing Onpoint in the Eugene/Springfield community, immersing them in OnPoint culture and sales & service philosophy. • Supported and trained the new staff in branch operations, member service, lending, new accounts • Performed Business Account presentations at local businesses. Had presence at local College and High School events to promote OnPoint • Community Involvement: Eugene Area Chamber of Commerce New Membership Board Member, Page Elementary PTO volunteer, regular attendance at various business group networking events put on by the Chamber and other local business groups • Branch operated under budget during tenure• Regularly given the responsibility of managing the loan exception queue for large and complex loan requests in the Chief Credit Officers absence
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Loan Servicing Office ManagerOnpoint Community Credit Union Jan 2005 - Jul 2006Portland, Oregon, UsRecruited by Senior Management to open Portland Teachers Credit Union’s first outlet outside of the Portland MSA. Helped build the foundation for a Eugene branch to open in 2006. Grew indirect funded loans for CUDL Region 2 from just over $1M in the first month to over $8M by month six and over $10M by month thirteen.
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Assistant Branch ManagerOnpoint Community Credit Union Nov 2000 - Jan 2005Portland, Oregon, UsSecured promotion to position supervising staff and overseeing branch operations Conduct training on teller, member service and loan officer functions. • Branch exceeded sales and referral goals during each year of tenure • Branch increased profitability by 20% • Conducted presentations to local professional and academic organizations
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Loan OfficerOnpoint Community Credit Union Feb 1999 - Nov 2000Portland, Oregon, Us
Robb Moore Skills
Robb Moore Education Details
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Oregon State UniversityBusiness Administration
Frequently Asked Questions about Robb Moore
What company does Robb Moore work for?
Robb Moore works for Umpqua Bank
What is Robb Moore's role at the current company?
Robb Moore's current role is Bank Protection and Investigations Manager.
What is Robb Moore's email address?
Robb Moore's email address is ro****@****tcu.com
What is Robb Moore's direct phone number?
Robb Moore's direct phone number is +154186*****
What schools did Robb Moore attend?
Robb Moore attended Oregon State University.
What skills is Robb Moore known for?
Robb Moore has skills like Banking, Credit, Loans, Team Building, Credit Analysis, Credit Risk, Consumer Lending, Customer Service, Retail Banking, Cross Selling, Mortgage Lending, Risk Management.
Who are Robb Moore's colleagues?
Robb Moore's colleagues are Bill Jones, Sofia Un, Donovan Humphrey, Alexandria Beigh, Frank Namdar, Brendan Mohr, Thomas Umali.
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