Robb Moore Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Portland, Oregon, Us

Portland, Oregon, Us

Lead our Loss Prevention and Card Services Teams, total of 14 employees. Responsible for disputes, fraud, ATM uptime & servicing, ATM Settlement, Debit and Credit Card settlement, Debit and Credit Card Servicing, Debit and Credit Card inventory, digital fraud, mobile banking review, work with scam victims, check fraud, overdrawn accounts, garnishments, video and still shots relating to fraud and employee issues. Also responsible for Vendor management of eight key vendors, including our debit card processor, credit card processor, and ATM processor. Played key role on significant organizational projects, including new online banking and mobile deposit vendor, ATM and Card Processor changes, EMV Card projects, and eSign document vendor change project.

Portland, Oregon, Us

Organized collection workload for team of 20-25 collectors according to degree and amount of delinquency and assigned to staff for collection. Assisted subordinates with collection in difficult cases including negotiating loan modifications. Managed foreclosures, evictions, property auctions, property rehab & resale.• Delinquency ratio improved from over 1.00% to as low as .18% during tenure• Reduced charged off losses by over 60% on average during tenure• Spearheaded moving Credit Card collections in house on 30,000+ card portfolio saving over $100K annually, improving delinquency and member service

Portland, Oregon, Us

Business Credit Analyst -Key contributor to starting commercial lending program at OnPoint as I worked closely with the Credit Examination Manager and Chief Credit Officer to create and implement OnPoint’s program. • Consulted with Credit Exam Manager, CCO and attorneys to create Business Lending Policy and Guidelines• Created process, procedures and documents for Business Credit Cards, Business Auto Loans and Small Business Lines of Credit • Processed applications and made recommendations to the Chief Credit Officer for loan decisionsDealer Direct Relationship Manager - Maintained and improved strong partnership with automobile dealers in Oregon Washington resulting in OnPoint remaining the top Credit Union automobile lender in the Portland MSA and ranked in the top 3 of overall lenders. Presented at the Credit Union Direct Lending National Conference on a Best Practices Panel for conference attendees.

Portland, Oregon, Us

Opened OnPoint’s first branch outside of the Portland MSA. Led an all new branch team in establishing Onpoint in the Eugene/Springfield community, immersing them in OnPoint culture and sales & service philosophy. • Supported and trained the new staff in branch operations, member service, lending, new accounts • Performed Business Account presentations at local businesses. Had presence at local College and High School events to promote OnPoint • Community Involvement: Eugene Area Chamber of Commerce New Membership Board Member, Page Elementary PTO volunteer, regular attendance at various business group networking events put on by the Chamber and other local business groups • Branch operated under budget during tenure• Regularly given the responsibility of managing the loan exception queue for large and complex loan requests in the Chief Credit Officers absence

Portland, Oregon, Us

Recruited by Senior Management to open Portland Teachers Credit Union’s first outlet outside of the Portland MSA. Helped build the foundation for a Eugene branch to open in 2006. Grew indirect funded loans for CUDL Region 2 from just over $1M in the first month to over $8M by month six and over $10M by month thirteen.

Portland, Oregon, Us

Secured promotion to position supervising staff and overseeing branch operations Conduct training on teller, member service and loan officer functions. • Branch exceeded sales and referral goals during each year of tenure • Branch increased profitability by 20% • Conducted presentations to local professional and academic organizations

Portland, Oregon, Us