Robb Conklin-Strohm Email & Phone Number

San Antonio, Texas, United States

- Facilitate grooming calls with Stakeholders to obtain the requirements necessary for a project- Create documentation for development team to implement the project- Deliver reporting to cross-functional team members regarding delivery timelines of projects, updates, and plan future work to keep a pipeline of work

East Lansing, Michigan, United States

- Provided direction and organization ensure tasks aligned with the project plan- Analyzed business needs of the customer, presented solutions, negotiated with the customer, and obtained agreement for proposed solutions- Lead customer and internal meetings

East Lansing, Michigan, United States

- Managed a customer service team of 14 on behalf of 25 customers- Established customer relationships, analyzed business needs, developed project plans, and worked cross-functionally with account reps and sales and delivered excellent service to the customers- Evaluated team bandwidth and implemented a plan that increased productivity by 115%- Used a.

East Lansing, Michigan, United States

- Provided technical support on customer calls and triaged cases entered online- Served as a lead on the team providing knowledge, documentation, and quality review of other customer service representatives

Orlando, Florida

- Promoted twice from an entry-level position by living the core values of Integrity, Energy, Intelligence, and the Ability to Make it Happen- Controlled branch losses by building rapport with customers from day one- Managed co-workers by providing guidance and constructive criticism daily to ensure productivity and employee satisfaction- Listened to all.

Jackson, Michigan

- Worked closely with clients to ensure they had the best product or service available to them by offering cross-departmental sales- Tasked with ordering and organizing supplies for branch- Cross trained in several areas including the ATM, Vault and account opening procedures

Pittsburgh, Pennsylvania

- Promoted to visual merchandiser due to the high level of organization shown during client interactions- Charged with crafting social media presence, assembled fellow designers to build a team with a professional voice and look for online interactions- Assisted new and continuing clients through email and phone

Pittsburgh, Pennsylvania

- Assembled a coalition of businesses to promote cross-sales, organized our presence at home shows, and created promotional materials- Designed and maintained the company website, marketing materials, advertisements, and social media presence- Selected and designed products, created purchase orders, followed up with vendors to project arrival times.