In my current job role, I am consistently surpassing the year-to-date target by 35%, positioning myself to exceed expectations for the third consecutive year. In my role as a Technical Sales Representative, I handle a diverse array of instruments, including density meters, viscosity meters, refractometers, flashpoint instruments, and more than 50 additional tools.• Surpassed targets by hitting 90% of $600K goal in challenging circumstances of Covid-19 (2020), achieving an impressive 147% against $800K target in 2021, and exceeding $1M target by 135% in 2022.• Revitalized underperforming territory (75% behind the target in 2020 under previous TSR) by driving sustained sales growth and enhancing customer satisfaction throughout 2021 and beyond.• Received exceptional feedback, attaining a perfect client satisfaction score of one, reflected in a remarkable 20% return rate from post-installation surveys.• Implemented pivotal initiatives, notably securing new customers for sales, while retaining the existing client base.

As the primary stakeholder, I directed the research and development initiatives for asphalt at the Pine Bend Refinery Asphalt Lab. I assumed control of the lab equipment maintenance program, taking charge of all calibrations, repairs, and preventive maintenance tasks for the wide array of equipment and instruments in the asphalt lab.• Responded to internal and external customer needs, concurrently exploring novel and innovative solutions to address challenges encountered by the team.• Fostered relationships with sales personnel and technical engineers to optimize the lab's operational efficiency.• Directed summer intern team with specific R&D projects that lead to cost saving initiatives at asphalt terminals.

I authored project-specific operations and maintenance manuals, submitted drawings and documents to clients, and managed the ongoing and upcoming project schedules, drawings, and shipment releases. Additionally, I stayed informed about the latest developments in manufacturing projects, potential new customers, and diligently handled all invoicing matters to ensure comprehensive project oversight.• Increased transparency between the project management team and operations, resulting in successful implementation of cost and time-saving measures.• Identified optimal Point of Contact for owners and maintenance manuals, actively sought feedback, and achieved a notable increase in customer satisfaction within first month of assuming the role.