Rob Baker Email & Phone Number

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Sydney, Australia

*Formerly known as Assembly Payments*- I lead the technical servicing team who support a range of 'Payment as a Service' products across financial institutions, including Westpac Presto.- The technical servicing team has continuously achieved 100% compliance of support SLAs across the last 18 months.- Established and maintained key relationships with.

Sydney, Australia

• Developed and rolled out the internal training program for Sales and Development teams, improving client and partner value
• Facilitate instructor-led training on MYOB software to over 2,000 SME clients
• Maintain internal systems and hardware for efficient training delivery
• Consistent learning and development to keep up to date with current legislativeFair Work awards and ATO guidelines

North Sydney

- Managed the technical support team who maintained advertising technology across 420 medical centres nationally- Led the technical team to consistently meet support KPI targets and uptime SLA's by:1. Creating strategic and proactive contact and support communication plan to ensure downtime was minimised2. Developing the support team by providing technical.

Sutherland

• Senior consultant for schools and businesses in Sydney
• Improved processes within the sales cycle, to provide customers with a positiveexperience and ultimately deliver projects on time
• Successfully managed several projects for key customers and provided excellentpost-sales service
• Built solid relationships with businesses and teaching staff to implement systemchanges with a positive impact on productivity
• Provided valuable advice to business owners with networking solutions, phonesystems, email platform and cabling solutions
• Completed training sessions for internal staff members and customers.

Sydney, Australia

I held 2 roles in this appointment due to internal promotion, starting as Head of CustomerSuccess where I led 12 Client Success Managers across APAC who were responsible for implementing and training customers through the on-boarding process. This included:1. Focusing on the customer experience from the signed deal through to the support experience2. Being.

Balmain, NSW

Closely working with new and existing businesses in the Hospitality and Retail industry, to implement Revel iPad POS.Specialising in large venue installations.

Surry Hills, NSW

Responsible for implementing POS hardware and cloud solutions for MAC and iPad, in the Retail and Hospitality industries.Specialising in Kounta, Cisco Meraki, Epson Printers, Tyro, Xero, Beat the Q, PayPal, Deputy and Lightspeed.

Sydney, New South Wales, Australia

• Promoted to SMB Solutions Specialist following my continuous repeated success in leading numerous teams in diverse environments.
• Managed end-to-end migration of SMB customers from physical servers to Office 365
• Professional customer interactions to ensure business critical deadlines are met, and confirming deployment is within appropriate timeframes.
• Planning of the decommissioning of business servers and implementing more efficient network attached storage.

Sydney

• Ensuring exceptional customer service is the primary focus for client facing technicians by providing constructive feedback.
• Confident leader in effecting change in areas of concern with team members requiring development through performance management
• Assisted the senior management team with creating and testing a short term incentive scheme to provide rewarding benefits for both the employees and the business
• Chaired regular team meetings to provide business updates and build morale through positive recognition and encouraging involvement.

Sydney

• Seasoned technical experience complimented with exceptional customer service enabled me to consistently deliver excellent results.
• Exceeding targets and KPI’s on a month to month basis while still maintaining ethical sales.
• Leading team based training to ensure the whole team are delivering exceptional results in line with our brand promise.
• Assisting the team leader to drive a successful team providing coaching and feedback through the use of positive and constructive feedback.