Rob Banga

Rob Banga Email and Phone Number

Vice President, Customer Success at VAST Data @ VAST Data
Rob Banga's Location
Seattle, Washington, United States, United States
Rob Banga's Contact Details
About Rob Banga

Deliver delight. Every day. Turn every customer into a raving fan.

Rob Banga's Current Company Details
VAST Data

Vast Data

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Vice President, Customer Success at VAST Data
Rob Banga Work Experience Details
  • Vast Data
    Vice President Of Customer Success
    Vast Data Aug 2022 - Present
    Vast, Us
    Simplify Everything.
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  • Oracle
    Senior Director, Technical Operations & Support
    Oracle Feb 2020 - Aug 2022
    Austin, Texas, Us
    Many things.
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  • Qumulo
    Director, Customer Success
    Qumulo Mar 2018 - Feb 2020
    Seattle, Wa, Us
    Qumulo provides Hybrid Cloud File Storage software to mange, store, and curate your data, forever. Responsible for scaling the 'Magical Customer Experience' and furthering our vision where 'Every Customer is an Advocate'. Growing Net Promoter Score quarterly to 81 (from 63, 53, 64, 70, 87, 84). Delivering 13 PS engagements per month with CSAT scores of 97%. Handling ~130 support cases per month with CSAT scores of 95%. Building repeatable processes and automation with Slack, Zendesk, Salesforce, Rally, G Suite, Outreach and more. Tracking expansion and renewals.
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  • Sabbatical
    Sabbatical
    Sabbatical Jan 2018 - Mar 2018
    San Francisco, California, Us
    The plan was to take a year off and go adventuring with my wife and daughters. That changed when I was invited to join Qumulo.
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  • Comcast
    Vice President, Customer Success
    Comcast Nov 2016 - Dec 2017
    Philadelphia, Pa, Us
    Responsible for transformation of the services business from a Support + Consulting model to Customer Success model (with single P&L, measuring Net Promoter Score, Time-To-Value, Monthly Recurring Revenue).
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  • Emc
    Senior Director, Global Services
    Emc Jul 2013 - Oct 2016
    Hopkinton, Ma, Us
    Responsible for enabling the global teams delivering Professional Services for the Isilon product line. Enabled global pool of ~600 delivery resources. Delivered 29 boot camps to 300 people over 24 months. Revenue increased to $52M in 2014 and $77M in 2015. Partnered with vendor to create software solution to reduce data migration cost and duration by 50%. Dell announced acquisition of EMC in October 2015 for $67B and transaction closed in September 2016.
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  • Emc
    Director, Global Services
    Emc Dec 2010 - Jun 2013
    Hopkinton, Ma, Us
    Responsible for delivery functions including Field Support, Technical Account Management, Escalation Management, and Professional Services. Grew global team from 15 to 52 people in 16 months. Grew nascent PS business to $7M in 2011, $21M in 2012, and $42M in 2013. PSAT grew to 85%.
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  • Emc
    Director, Field Services
    Emc May 2010 - Nov 2010
    Hopkinton, Ma, Us
    Responsible for all post-sales field activity for Isilon (pre-acquisition). Isilon acquired by EMC for $2.25B in November 2010.
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  • Amdocs
    Manager, Customer Facing Team
    Amdocs Mar 2009 - May 2010
    Chesterfield, Mo, Us
    Responsible for the teams that supported AT&T, Verizon, T-Mobile, Sprint, America Movil, and Metro PCS. Platform processed $1B in transactions annually with uptime SLAs of 99.5, 99.9, 99.99%.
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  • Amdocs
    Support Manager
    Amdocs Sep 2004 - Feb 2009
    Chesterfield, Mo, Us
    Responsible for the day-to-day operational support activities for the division's second largest account. Drove program to improve system availability from <98% to 99.9%. Qpass acquired by Amdocs for $275m in April 2006.
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  • At&T Wireless
    Release Manager & Development Manager
    At&T Wireless Nov 2003 - Aug 2004
    Dallas, Tx, Us
    Responsible for managing the weekly releases to the Online Customer Service website. Successfully conducted 8 deployments in 3 months with 100% uptime.
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  • Realnetworks
    Program Manager
    Realnetworks Jun 2002 - Oct 2003
    Seattle, Wa, Us
    Responsible for platform evangelism.
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  • Realnetworks
    Program Manager
    Realnetworks Feb 2001 - May 2002
    Seattle, Wa, Us
    Responsible for development and delivery of web services accessed inside the RealPlayer.
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  • Realnetworks
    Program Manager
    Realnetworks Feb 1999 - Jan 2001
    Seattle, Wa, Us
    Responsible for RealPlayer Channels and Radio Tuner programs.
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  • Realnetworks
    Applications Engineer
    Realnetworks Jul 1997 - Jan 1999
    Seattle, Wa, Us
    Developed technology demos and content authoring applications in VisualBasic, JavaScript, C++. Joined when company was 100 employees.
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Rob Banga Skills

Cloud Computing Saas Product Management Enterprise Software Program Management Storage Data Center Professional Services Integration Enterprise Architecture Solution Architecture Virtualization Pre Sales Mobile Devices Agile Methodologies Software Development Go To Market Strategy Strategic Partnerships Managed Services Partner Management Vendor Management Project Management Nas Software As A Service Test Planning Scrum Agile Project Management Strategy Storage Virtualization Computer Hardware Leadership Storage Area Networks Start Ups Solution Selling Storage Area Network Storage Solutions Wireless San

Rob Banga Education Details

  • Western Washington University
    Western Washington University
    Business Administration

Frequently Asked Questions about Rob Banga

What company does Rob Banga work for?

Rob Banga works for Vast Data

What is Rob Banga's role at the current company?

Rob Banga's current role is Vice President, Customer Success at VAST Data.

What is Rob Banga's email address?

Rob Banga's email address is ro****@****cle.com

What is Rob Banga's direct phone number?

Rob Banga's direct phone number is +120660*****

What schools did Rob Banga attend?

Rob Banga attended Western Washington University.

What skills is Rob Banga known for?

Rob Banga has skills like Cloud Computing, Saas, Product Management, Enterprise Software, Program Management, Storage, Data Center, Professional Services, Integration, Enterprise Architecture, Solution Architecture, Virtualization.

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