Rob Batten Email and Phone Number
Rob Batten work email
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Rob Batten personal email
A results-driven, proactive Information Technology professional with over 20 years of experience in various industries, including warehousing, retail, manufacturing, and media. Throughout my career, I have demonstrated a strong commitment to driving success through the strategic application of technology, with the right people and processes.My core competencies include team leadership, communication, and collaboration, problem-solving, customer service, vendor management, IT strategic planning, incident/request management, and project management. I have a track record of successfully supporting 40% year-over-year company growth by aligning IT initiatives with business objectives.During my time as the Director of Information Technology Operations and Information Security at SSENSE, I directed the growth of a dynamic team, and standardized technology and infrastructure, to facilitate better compatibility, interoperability, enhanced security, and reliability. I managed enterprise applications, provided 24/7 support for over 2500 internal customers, and led the implementation and support of on-premise and cloud infrastructure.I am ITIL and certified in cybersecurity, and I have successfully managed large IT projects and centralized the management of corporate SaaS applications.
Io Solutions Contact Center
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Director Of Information TechnologyIo Solutions Contact Center Jan 2024 - PresentMontreal, Quebec, Ca
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Director Of Information Technology Operations And Information SecuritySsense 2016 - 2023Montréal, Qc, CaReporting to the Chief Technology Officer, led the IT Operations team for the enterprise. This included technical support, infrastructure and application management both on-premise and AWS cloud.• Built and Led a team of 23• Responsible for IT strategy for the enterprise• IT customer service for internal customers at all locations• Managed large operational and capital budgets for Technology• Initiated the company’s formalized cybersecurity posture• Managed all corporate SaaS applications -
Director Of It Frontline Services, CorporateTc Transcontinental 2012 - 2015Montreal, Quebec, CaManaged front-line technical support for thousands of internal clients, located at over 100 locations across Canada. • Managed a large team of technical resources located across Canada• End User Support (Helpdesk and deskside)• Support and Evolution for Enterprise Production Applications• IT service management (ITSM)• Incident Management (Including major incident management)• Request and Change Management -
Director Of Operations, Information Technology, Tc Media Division (English Canada)Tc Transcontinental 2008 - 2012Montreal, Quebec, CaReporting to the VP of Production and Technology. Responsible for directing IT operations for all English-language newspapers and magazines throughout Canada.• Led a team of 18 technicians from 32 locations across Canada.• Providing both end-user/desktop and infrastructure support for 1200 employees.• Established IT standards and processes • Executive-level communication/collaboration.• Coordinated/Managed all IT-related projects.• Annual budget preparation and financial management.• Production/technology strategic planning.
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Regional Director, Production And Technology, Tc Media Division, Atlantic CanadaTc Transcontinental 2003 - 2008Montreal, Quebec, CaProvided End-user support, application support and IT infrastructure management for approximately 750 employees located in 30 cities across four provinces.• Led a geographically dispersed team of 18 technical resources• Standardized all telecommunication services.• Managed all IT-related projects• Standardized infrastructure across si• Responsible for production manufacturing• Budgeting and financial management for production and technology
Rob Batten Skills
Rob Batten Education Details
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Memorial University, Newfoundland And Labrador
Frequently Asked Questions about Rob Batten
What company does Rob Batten work for?
Rob Batten works for Io Solutions Contact Center
What is Rob Batten's role at the current company?
Rob Batten's current role is Director of Information Technology | IT Strategy | Team Leadership | Infrastructure Management | End-user support | Cybersecurity Expertise.
What is Rob Batten's email address?
Rob Batten's email address is ro****@****a.co.uk
What schools did Rob Batten attend?
Rob Batten attended Memorial University, Newfoundland And Labrador.
What are some of Rob Batten's interests?
Rob Batten has interest in Science And Technology, Disaster And Humanitarian Relief.
What skills is Rob Batten known for?
Rob Batten has skills like Team Leadership, Strategic Planning, Management, Project Management, Marketing Communications, Customer Service, Marketing, New Business Development, B2b, Budgets, Change Management, Online Marketing.
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