Susan Robben Email & Phone Number

Cincinnati, Oh, Us

Louisville, Kentucky, Us

In my current role, I’m leading the seamless wind-down of commercial operations for 1 million+ members. This involves ensuring maximum compliance with regulations, reallocating team responsibilities, and maintaining high service standards during a critical market exit.• I’ve kept our brokers and agents well-supported by implementing strategic communication plans, ensuring service levels remained top-notch.• Mentoring over 20 associates through their career transitions has been incredibly rewarding, offering personalized coaching and guidance.• I successfully managed the execution of hundreds of tasks related to the wind-down process, leveraging strong problem-solving skills to ensure a smooth market exit.

Louisville, Kentucky, Us

During this time, I led a talented team to secure high-profile business through successful RFPs and finalist presentations, navigating complex opportunities in competitive markets.• I inspired and managed 13 direct reports across small and large group sales, fostering a culture of collaboration and high performance.• By building strong partnerships with agents and Chambers of Commerce, I was able to outperform national sales trends, even during a challenging time for the company.• I unified both small and large teams, encouraging collaboration and best practice sharing to unlock new sales opportunities.

Louisville, Kentucky, Us

I focused on enhancing client retention and expanding our coverage offerings by leading a team of 10 account executives and wellness professionals. Together, we developed strategic retention and cross-selling initiatives for large employer groups.• I’m proud to have earned "President’s Club" recognition for exceeding sales and retention goals across the Ohio market.• I spearheaded the integration of the Lexington market into our Ohio portfolio, strengthening relationships with local brokers and expanding our book of business.• My leadership efforts resulted in a 97% associate engagement index in 2020, above the company average.

Louisville, Kentucky, Us

In this role, I promoted team collaboration, both virtually and in person, and integrated sales expertise to drive strong performance post-restructuring.• I led my team to achieve 118% of sales targets in 2016 by focusing on sales and retention strategies and providing consistent leadership and support.• I’m proud that our team exceeded 96% of annual sales goals for two consecutive years, with most of my teams outperforming individual targets.• I earned "President’s Club" recognition by consistently exceeding membership and financial targets in both the OH and Western PA markets.

Louisville, Kentucky, Us

I managed a portfolio of high-value accounts, including universities, hospitals, and organizations with 1,000+ employees, delivering tailored benefit strategies that aligned with their goals and boosted engagement.• I received "President’s Club" honors for exceeding sales and retention targets, driving key strategies that enhanced employee well-being and productivity.• I worked closely with consultants and group leaders to optimize benefit packages, ensuring stronger relationships and sustained growth for our large clients.

Louisville, Kentucky, Us

I headed a team overseeing the retention and cross-selling of over 2,500 small groups in Ohio, focusing on profitable growth.• Exceeded sales and retention targets, leading strategic cross-selling initiatives and aligning efforts with market demands to drive revenue growth.• Recognized as National Director of Account Management of the Year, along with "President’s Club" honors for surpassing sales and retention goals.

Louisville, Kentucky, Us

I managed 200+ agent relationships to drive new business across multiple product lines, delivering tailored education and promoting Humana’s value.• I was honored as National Sales Executive of the Year and "President’s Club" recipient for consistently exceeding new business targets.• Built trust with brokers, expanded relationships, and increased market share through strategic territory management and proactive support.

Mba

B.S.