Jennifer Robbers, Almi, Acs, Rr, M.S. Email & Phone Number

United States

• Analyzes processes for improvement opportunities.
• Solves high visibility customer service issues.
• Provides leadership and insight in our procedures, processes and administrative systems and develop a course of action to implement process improvements
• Handles sensitive and complex corrections and processes
• Quality analysis and testing of system corrections and enhancements.
• Creates and implements disaster recovery procedures annually.

• Working with users and developers to create viable solutions.
• Elicited requirements from users and management
• Creating a Business Requirement Documents and obtaining final approval from all business areas
• Quality Analysis, planning and testing new programming to ensure user needs are meet.
• Designed and implemented test plans
• Created procedures and final documentation for business area

• Works in a customer-focused team to support of clients and agents by responding to inquiries relating to Ohio National’s Life Insurance products.
• Services these products in a timely, friendly, and conscientious manner, while always maintaining a positive attitude.
• Acts as resource for teammates
• Assists with additional product line training of newer employees

• Assist Medicare providers with claims submission by identifying errors and their corrections.
• Support Medicare providers with security access issues.
• Enroll Medicare providers into the Electronic Data Interchange system.

• Teaching Assistant for two sections of the Psychology Tools course.
• Classroom teaching new subjects to students, providing one-on-one guidance, grading assignments.
• Annual conference planning and coordination.

• Varied set of responsibilities including:
• Answered phones in the Education Department's Dean's Office & Academic Advising center.
• Responsible for updating the KACTE website and maintained a Microsoft Access database.

• Process student applications, maintain student admissions database, and analyze enrollment data.
• Assist planning, coordination, and marketing of special events.
• Provide assistance to faculty as needed, provide onsite Blackboard training, facilitate student registration and teacher evaluations.

• Associate Trainer in June of 2005. Facilitated new hire training, guiding new employees to be able to master all the skills necessary to be successful customer service representatives in a financial service industry.
• Provided world class customer service.
• Supervisor on an as needed basis.
• Experience working one-on-one with newly hired associates.
• Implemented email system to aid associates with trading work hours.

Ms, Industrial-Organizational Psychology

Activities and Societies: PSI CHI Member, River Cities Industrial & Organizational Psychology Conference Planning Committee.I completed my.

Bs, Psychology

Activities and Societies: Psychology Club, Anthropology Club, Fiction Editor for the Licking River Review (literary magazine),