Jennifer Robbers, Almi, Acs, Rr, M.S.

Jennifer Robbers, Almi, Acs, Rr, M.S. Email and Phone Number

Customer Experience | Process Improvement | Quality Analysis @ AuguStar Life
Jennifer Robbers, Almi, Acs, Rr, M.S.'s Location
Cincinnati, Ohio, United States, United States
Jennifer Robbers, Almi, Acs, Rr, M.S.'s Contact Details

Jennifer Robbers, Almi, Acs, Rr, M.S. work email

Jennifer Robbers, Almi, Acs, Rr, M.S. personal email

About Jennifer Robbers, Almi, Acs, Rr, M.S.

Jennifer Robbers, Almi, Acs, Rr, M.S. is a Customer Experience | Process Improvement | Quality Analysis at AuguStar Life. She possess expertise in leadership, microsoft office, data analysis, research, close attention to detail and 10 more skills. She is proficient in English. Colleagues describe her as "I have know Jenn for the past two years. She is a hardworking and dedicated individual who puts more than her fair share into her work. She is creative and was instumental in designing all publication materials for the 3rd Annual RCIO Conference in 2007. Jenn regularly puts the needs of her team ahead of her own goals. She was always prepared for meetings and had valuable ideas for the development of the conference. She was thorough and detail oriented and was very enjoyable to work with. I would welcome working with Jenn again in the future if the opportunity presented itself." and "I am a friend of Jenn's from her graduate studies at Northern Kentucky University. Jenn has a wonderful ability to create solutions to problems which arise during the routine business day. On numerous occasion I have contacted Jenn for suggestions or alternatives to issues in my daily affairs. Repeatedly, Jenn managed to introduce other ways to produce the acceptable outcome. I would work with her at any time!"

Jennifer Robbers, Almi, Acs, Rr, M.S.'s Current Company Details
AuguStar Life

Augustar Life

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Customer Experience | Process Improvement | Quality Analysis
Jennifer Robbers, Almi, Acs, Rr, M.S. Work Experience Details
  • Augustar Life
    Process Analyst I
    Augustar Life Jan 2023 - Present
    United States
  • Ohio National Financial Services
    Senior Complex Support Analyst
    Ohio National Financial Services Feb 2020 - Jan 2023
  • Ohio National Financial Services
    Complex Support Analyst
    Ohio National Financial Services Jun 2015 - Feb 2020
    • Analyzes processes for improvement opportunities. • Solves high visibility customer service issues.• Provides leadership and insight in our procedures, processes and administrative systems and develop a course of action to implement process improvements• Handles sensitive and complex corrections and processes• Quality analysis and testing of system corrections and enhancements.• Creates and implements disaster recovery procedures annually.• Develop, test, and deploy robotic process automations
  • Ohio National Financial Services
    Solutions Group Analyst
    Ohio National Financial Services Jan 2014 - Jun 2015
    • Working with users and developers to create viable solutions. • Elicited requirements from users and management• Creating a Business Requirement Documents and obtaining final approval from all business areas• Quality Analysis, planning and testing new programming to ensure user needs are meet.• Designed and implemented test plans• Created procedures and final documentation for business area
  • Ohio National Financial Services
    Senior Customer Service Specialist
    Ohio National Financial Services Oct 2009 - Dec 2013
    • Works in a customer-focused team to support of clients and agents by responding to inquiries relating to Ohio National’s Life Insurance products. • Services these products in a timely, friendly, and conscientious manner, while always maintaining a positive attitude. • Acts as resource for teammates • Assists with additional product line training of newer employees
  • Wellpoint
    Edi Helpdesk Technician
    Wellpoint Aug 2008 - Oct 2009
    • Assist Medicare providers with claims submission by identifying errors and their corrections.• Support Medicare providers with security access issues.• Enroll Medicare providers into the Electronic Data Interchange system.
  • Northern Kentucky University - Psychology
    Graduate Assistant
    Northern Kentucky University - Psychology Aug 2007 - May 2008
    • Teaching Assistant for two sections of the Psychology Tools course. • Classroom teaching new subjects to students, providing one-on-one guidance, grading assignments.• Annual conference planning and coordination.
  • Northern Kentucky University - Education
    Graduate Assistant
    Northern Kentucky University - Education Jun 2007 - Aug 2007
    Varied set of responsibilities including:• Answered phones in the Education Department's Dean's Office & Academic Advising center. • Responsible for updating the KACTE website and maintained a Microsoft Access database.
  • Northern Kentucky University
    Program Assistant
    Northern Kentucky University Nov 2006 - Jul 2007
    • Process student applications, maintain student admissions database, and analyze enrollment data.• Assist planning, coordination, and marketing of special events.• Provide assistance to faculty as needed, provide onsite Blackboard training, facilitate student registration and teacher evaluations.
  • Fidelity Investments
    Customer Service Representative
    Fidelity Investments Nov 2001 - Oct 2006
    • Associate Trainer in June of 2005. Facilitated new hire training, guiding new employees to be able to master all the skills necessary to be successful customer service representatives in a financial service industry.• Provided world class customer service.• Supervisor on an as needed basis.• Experience working one-on-one with newly hired associates.• Implemented email system to aid associates with trading work hours.

Jennifer Robbers, Almi, Acs, Rr, M.S. Skills

Leadership Microsoft Office Data Analysis Research Close Attention To Detail Event Management Training Time Management Organization And Prioritization Skills Interviews Critical Thinking Customer Service Insurance Multi Tasking Life Insurance

Jennifer Robbers, Almi, Acs, Rr, M.S. Education Details

Frequently Asked Questions about Jennifer Robbers, Almi, Acs, Rr, M.S.

What company does Jennifer Robbers, Almi, Acs, Rr, M.S. work for?

Jennifer Robbers, Almi, Acs, Rr, M.S. works for Augustar Life

What is Jennifer Robbers, Almi, Acs, Rr, M.S.'s role at the current company?

Jennifer Robbers, Almi, Acs, Rr, M.S.'s current role is Customer Experience | Process Improvement | Quality Analysis.

What is Jennifer Robbers, Almi, Acs, Rr, M.S.'s email address?

Jennifer Robbers, Almi, Acs, Rr, M.S.'s email address is je****@****nal.com

What schools did Jennifer Robbers, Almi, Acs, Rr, M.S. attend?

Jennifer Robbers, Almi, Acs, Rr, M.S. attended Northern Kentucky University, Northern Kentucky University.

What are some of Jennifer Robbers, Almi, Acs, Rr, M.S.'s interests?

Jennifer Robbers, Almi, Acs, Rr, M.S. has interest in Photoshop, Six Sigma, Research, Training And Development, Education, Ergonomics, Assessment, Dogs, Digital Photography.

What skills is Jennifer Robbers, Almi, Acs, Rr, M.S. known for?

Jennifer Robbers, Almi, Acs, Rr, M.S. has skills like Leadership, Microsoft Office, Data Analysis, Research, Close Attention To Detail, Event Management, Training, Time Management, Organization And Prioritization Skills, Interviews, Critical Thinking, Customer Service.

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