Robbert Van Der Sprong Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Nederland

As a Crisis Manager for BIJ12, I implement technical measures to safeguard our information products for the provinces. I’ve overseen the deployment of a temporary Azure platform for data backup and lead a crisis team, reporting to BIJ12’s director and a provincial steering group.

Amsterdam En Omgeving

We are Sound: Tech Inspired, people driven. We translate technology into business. Develop products and services by focusing on your people. Our methodology consists of three phases: Inspire, Engage, Empower. Performed assignments (in addition to details below):2023 - SSC Ons - Program Manager ICT service transformation and onboarding Gemeente Ommen2023 - Netceed - Projectmanager new Supply Chain concept2021 - VodafoneZiggo - Program manager Anywhere365 Crisis2021 - Provinciale Staten Overijssel - Creation dedicated ICT-environement (tenant) and onboarding all employees and statenleden.

Rotterdam, Zuid-Holland, Nederland

Leading the One Assurance Program. Our team’s dedication has resulted in a significantly improved incident management process, the implementation of proactive monitoring for our services, and enhanced chain governance.

Zwolle, Overijssel, Nederland

Lead the transition to and implementation of new SharePoint Online intranet, collaborating with information owners to customize content. Achieve seamless migration, enhancing team communication and efficiency while ensuring content relevance and accessibility.

Zwolle, Overijssel, Nederland

Program management for the realization of a new ICT infrastructure for Omgevingsdienst IJselland and unbundling the ICT services from the Municipality of Zwolle ICT environment. The project consists of the tendering and contracting of a modern workplace, setting up this workplace and migrating users and services to it from Zwolle ICT environment. The implementation of the ICT infrastructure includes the Microsoft M365 workplace with MS Teams, SharePoint and OneDrive, transferring and linking other cloud applications and contracting and linking the IT infrastructure. And last and not least, the adoption of the new workplace in the working methods of ODIJ employees.

Amsterdam, Noord-Holland, Nederland

Responsible for starting and managing multiple projects to connect fiber to business parks. Develop working method (internally and with contractor) in which data-drivenness has a central role.

Zwolle, Overijssel, Nederland

Leading various projects within SSC Ons: (1) the implementation and transition of SSC ONS to a new cloud M365 workplace for all employees, including laptop rollout and packaging of all business applications; (2) onboarding the ICT-services for a new municipality (Zwartewaterland) with all business applications (3) for a number of smaller parties, the separation of the ICT services from a larger ICT environment, in order to create a completely separate ICT environment for them (separate tenant).

Nederland

Lead the creation of eight, agile Customer Journey teams to improve the customer journey of VZ consumer and business customers. Including counseling on how to set up the support organization, governance, and resources. HR responsible for a team of End2End Chain managers.

Gouda

Through management consultancy, program management and interim management VoorSprong Management focuses on improving the performance of an organisation in motion. Designing and innovating new technologies are the way to increase operational excellence.

Zwammerdam

Assignments:(1) Design, development and implementation of the application IFS Field Service Management. This application manages the delivery of infrastructure. The program includes a changed way of working for both the back-office and the mechanics.(2) Restructure the fibre-optic supply chain, to increase productivity, shorten delivery times and increase delivery reliability. Identify and solve logistical and production bottlenecks and increase agility and transparency of the end-to-end chain.

Utrecht En Omgeving, Nederland

Assignment: integration, standardisation and professionalisation of Vodafone and Ziggo chain management activities.Results: - Developed a model to define goals and priorities for the E2E business chains including an E2E chain KPI model and dashboard (including c-level acceptance).- Introduction of process mining providing factbased insights for continuous improvement.- Realization of traceable revenue stream (Order2Cash chain, including detection of non-invoiced revenue)- Continuous improvement through agile teams (role of product owner B2B chain).

Zoetermeer / Maastricht

Responsible for the customer service (handling 70,000 customer contacts per month) on the ICT portfolio for KPN's top 50 business customers.Successful transformation to digital customer service with a single service management system, with Self Service Portal, automated ticket flows and chats, and links to 3rd parties.Integration of 4 geographically and organisationally separated service desks into one virtual ICT Service Desk, with one way of working (based on ITIL) and lean staffing (from 450 FTEs to 300 FTEs by means of various reorganizations, including advisory processes with the works council).Achievement of increasing customer satisfaction and increasing employee involvement with simultaneous decreasing cost level.

Den Haag

End-2-End chain management (efficiency and quality) of the business fixed telephony and internet product chains (turnover 900 mio euro).Successful introduction of new products and innovations into the business market such as KPN ONE and Business Internet & Calling.Continuous improvement such as shortening the delivery times, increasing First Time Right and increasing the Net Promoter Score.Communication with regulatory authorities, follow-up and settlement of complicated cases.Leading in chain-wide Operational Control Teams (OBTs) and improvement programs such as the realization within budget and time of digitization of invoicing (PDF).Managing 20 FTE chain managers.

Den Haag

Purchase and general management of KPN's interests in international sea cables, including the KPN investment in the SAT-3 submarine cable to South Africa.Project manager phasing out European backbone network within budget without customer incidents.Timely and competitive purchasing of international fixed connections to major European cities, including the negotiation of framework contracts with local tail providers in London, Frankfurt and Brussels.Managing 10 FTE buyers

Rotterdam

Responsible for the international procurement and supply chain management of the 45,000 parts for the European Spare Logistics Centre (ESLC) in Hilden, Germany. Team leader for the successful Oracle ERP system implementation at ESLC.

Bodegraven

Responsible for the development of ~200 new can and paper packaging for soft drinks and fruit juices. Central point in the process between customer, supplier and Menken Drinks. Medium term production control by making the Main Production Plan.

Master, Business Administration / Bedrijfskunde, Cum Laude

Graduation course: (1) Operational Excellence Specialisation courses: (2) New Business: Innovation & Entrepreneurship (3) Strategic.

International Research Project

Leadership Development Program: Leading Change

Leadership Essentials

Ba, Commerciële Economie

Education record