Robert Garth Email & Phone Number

Durham, Nc, Us

Collaboration Partner Business Development Specialist covering the America's Heartland Territory.

Cloud Calling Product Sales Specialist covering US Tier 2 Service Providers.

Greater Denver Area

Technical Consultant with Apex Systems on assignment at Charter Communications. Played a key role in transitioning the Software Engineering Department from Waterfall to Lean/Agile through the implementation of Scaled Software Delivery principals. Setup and Piloted Integration Pods (iPod’s). Standardized feature requirement gathering and artifact management.

Assisted in planning, development and implementation of key strategic business initiatives designed to streamline and improve operational efficiency.Provided regular and ad-hoc reports to executives and staff. (Business Intelligence, Analytics, Key Metrics Reporting, Audit and Compliance Support, Data needed for Regulatory Filings, Migration Data)Managed projects, to automate reporting and operational tasks, from inception to completion.Worked with Stakeholders to define… Show more Assisted in planning, development and implementation of key strategic business initiatives designed to streamline and improve operational efficiency.Provided regular and ad-hoc reports to executives and staff. (Business Intelligence, Analytics, Key Metrics Reporting, Audit and Compliance Support, Data needed for Regulatory Filings, Migration Data)Managed projects, to automate reporting and operational tasks, from inception to completion.Worked with Stakeholders to define business requirements. Drafted technical requirement documents for development teams (on-shore and off-shore).Assisted with planning and execution of test plans.Technical point of contact for California LifeLine Integration.Assisted with Solix and NLAD integrations and audits.Assisted with OSS/BSS configuration and management.In August 2017, Blue Jay ceased offering LifeLine services, sold their remaining subscribers and laid off the majority of their work force. Show less

Englewood, Co

Assist in development and planning of strategic IT initiatives designed to streamline and improve operations and efficiency throughout the organization. Provide functional expertise to system architecture team and multiple application development teams. Provide functional and technical expertise to multiple business groups. Assist TQA and UAT groups to validate releases. Identify defects and assist with triage and resolution of defects.

Greater Denver Area

Led the planning, development, design and implementation of automated ordering systems for dishNET Wireline enabling new and existing Satellite TV subscribers to bundle their services with dishNET Home Phone and Internet Services. Worked with developers, vendors and account teams to provide technical direction on systems analysis, design, development, testing and deployment.Filed a $1.2M billing dispute and recovered $1.175M for the company.Managed Vendor IT and Internal Data… Show more Led the planning, development, design and implementation of automated ordering systems for dishNET Wireline enabling new and existing Satellite TV subscribers to bundle their services with dishNET Home Phone and Internet Services. Worked with developers, vendors and account teams to provide technical direction on systems analysis, design, development, testing and deployment.Filed a $1.2M billing dispute and recovered $1.175M for the company.Managed Vendor IT and Internal Data team with 3 direct reports. 2 Project Managers and 1 Business Analyst. Show less

The Change Management Process (CMP) is intended to facilitate a discussion between CLECs and CenturyLink about Product, Process or OSS Interface release changes, release life cycles, release notifications, communication intervals, and regularly scheduled CMP meetings. Team Members include CLEC and CenturyLink representatives who gather to review CLEC and CenturyLink Change Requests (CRs) and to discuss CenturyLink Notifications.

Greater Denver Area

Compiled data for and completed State and Federal regulatory reports.Participated in the planning, development and deployment of LBT’s VoIP Network.

While working for Liberty-Bell I saw a need to develop an auditing suite that would assist CLEC's trying to make sense out of their ILEC bills.I raised capital and worked with a team of developers to write CLEC Audit. The software gave CLEC’s the ability to audit and manage millions of transactions effortlessly. Through a custom adaptation of the ILEC USOC’s and using custom mapping technology we were able to accomplish precise audits not seen by other audit companies. Using… Show more While working for Liberty-Bell I saw a need to develop an auditing suite that would assist CLEC's trying to make sense out of their ILEC bills.I raised capital and worked with a team of developers to write CLEC Audit. The software gave CLEC’s the ability to audit and manage millions of transactions effortlessly. Through a custom adaptation of the ILEC USOC’s and using custom mapping technology we were able to accomplish precise audits not seen by other audit companies. Using electronic data provided by the LEC’s we made rate checking simple so that CLEC’s could focus their attention on more critical tasks. CLEC Audit offered full service bureau auditing and implemented revenue assurance practices that helped ensure CLEC’s profitability.In May of 2007, exclusive license for the CLEC Audit software was sold to Multi-Link in Denver, Colorado. Show less

Greater Denver Area

Developed and implemented Audit and Revenue Assurance programs.Responsible for reconciling ILEC bills, filing disputes and implementing best practices to stop revenue leakage.Implemented process improvements and provided training to staff.Assisted in advanced troubleshooting and responded to executive complaints.Managed the launch of Liberty-Bell's DSL offering and provided training to customer service staff on trouble shooting and support of the DSL product.

Greater Denver Area

Assisted end users with turn up of new circuits. Worked with LEC's to test and clear trouble reports on circuits.Developed training materials and job aids to assist support staff in trouble isolation and resolution.

Greater Denver Area

Responded to subscriber requests for technical support through chat and email.Received special recognition for innovations deployed while working in the E-Care department.Implemented scripts to standardize support responses and implemented systems to assist agents in locating appropriate scripts for specific issues that parsed incoming messages and suggested appropriate scripts.