Robert Garth Email & Phone Number

Durham, NC, US

Collaboration Partner Business Development Specialist covering the America's Heartland Territory.

Cloud Calling Product Sales Specialist covering US Tier 2 Service Providers.

Greater Denver Area

Technical Consultant with Apex Systems on assignment at Charter Communications. Played a key role in transitioning the Software Engineering Department from Waterfall to Lean/Agile through the implementation of Scaled Software Delivery principals. Setup and Piloted Integration Pods (iPod’s). Standardized feature requirement gathering and artifact management.

Assisted in planning, development and implementation of key strategic business initiatives designed to streamline and improve operational efficiency.Provided regular and ad-hoc reports to executives and staff. (Business Intelligence, Analytics, Key Metrics Reporting, Audit and Compliance Support, Data needed for Regulatory Filings, Migration Data)Managed.

Englewood, CO

Assist in development and planning of strategic IT initiatives designed to streamline and improve operations and efficiency throughout the organization. Provide functional expertise to system architecture team and multiple application development teams. Provide functional and technical expertise to multiple business groups. Assist TQA and UAT groups to.

Greater Denver Area

Led the planning, development, design and implementation of automated ordering systems for dishNET Wireline enabling new and existing Satellite TV subscribers to bundle their services with dishNET Home Phone and Internet Services. Worked with developers, vendors and account teams to provide technical direction on systems analysis, design, development.

The Change Management Process (CMP) is intended to facilitate a discussion between CLECs and CenturyLink about Product, Process or OSS Interface release changes, release life cycles, release notifications, communication intervals, and regularly scheduled CMP meetings. Team Members include CLEC and CenturyLink representatives who gather to review CLEC and.

Greater Denver Area

Compiled data for and completed State and Federal regulatory reports.Participated in the planning, development and deployment of LBT’s VoIP Network.

While working for Liberty-Bell I saw a need to develop an auditing suite that would assist CLEC's trying to make sense out of their ILEC bills.I raised capital and worked with a team of developers to write CLEC Audit. The software gave CLEC’s the ability to audit and manage millions of transactions effortlessly. Through a custom adaptation of the ILEC.

Greater Denver Area

Developed and implemented Audit and Revenue Assurance programs.Responsible for reconciling ILEC bills, filing disputes and implementing best practices to stop revenue leakage.Implemented process improvements and provided training to staff.Assisted in advanced troubleshooting and responded to executive complaints.Managed the launch of Liberty-Bell's DSL.

Greater Denver Area

Assisted end users with turn up of new circuits. Worked with LEC's to test and clear trouble reports on circuits.Developed training materials and job aids to assist support staff in trouble isolation and resolution.

Greater Denver Area

Responded to subscriber requests for technical support through chat and email.Received special recognition for innovations deployed while working in the E-Care department.Implemented scripts to standardize support responses and implemented systems to assist agents in locating appropriate scripts for specific issues that parsed incoming messages and.