Using creative strategies and leveraging data from social media, web analytics, and survey data we enhance the relationship between small businesses and their clientele.This personal relationship not only builds the report between the business and client, it also builds sales and future encounters.

To go above and beyond to assist all of my guests from check-in to a great place to grab a drink or a tasty bite to eat. Reservations Specialist, Guest Services/Operations, Rooftop Terrace Doorman, Restaurant Server Assistant  Represent the 21c methodology to incoming/outgoing guests in person and through electronic communication  Facilitate guest needs and inquiries thru local knowledge and research; enter requests into concierge system totrack, also communicate thru team email  Run and complete required reports and tasks efficiently to ensure the best available experience for the guest  Know and understand all art on property, as well as the property itself  Metropole: Assist serving staff in necessary tasks during service  Complete all pre-shift work, including bread/butter, cotton-candy, house setup, ice/water/sanitation stations  Help clear and assist guests as necessary

As a business analyst for Macy's, I use several tool and resources to monitor how the customer feels about the service that she is receiving, as well as the effectiveness of campaigns and enhancements.Responsible for providing weekly reporting and insightful analysis of Macys.com/Bloomingdales.com team and business performance trends to management. Additional responsibilities included working with departmental business partners, and Systems & Technology. Responsible for assigned departmental projects, creating new and maintaining existing reports, training personnel in use of reports developed as needed. Managed direct reports and fulfilled quarterly evaluations and accommodations as well as managing day to day operations with those associates.

Professionally, accurately, and effectively handle in-bound calls from customers requesting: Video troubleshooting Internet connectivity troubleshooting Changes to customer records Credits and payments to customer accounts Billing inquiriesIdentify opportunities to sell additional Charter products and services during customer interactionResolve customer questions or concerns in one callHome Networking and Security Suite supportMeet or Exceed monthly performance metricsPerform other duties as may be requested by Supervisor

Located in the bedroom community of Louisville, Kentucky,the Green Tree Mall in Clarksville, Indiana provided access to style, technology, fun, and fashion. Journeys was located right next to the center of the mall and high visibility. As store manager, the duties are to numerous to list, but empirically a few can be listed.Through experience and interaction recruit, interview, and hire motivated staff members to join the Journeys team. Enhance the team by providing new style information, as well as trends and incentives. Train the team to professionally take the proper steps in fitting shoes for your customers, allowing the customer to try something they wouldn't necessarily have picked out - but definitely would be a conversation starter. Enhance sales by selling multiple pairs of shoes, socks, clothing, and accessories. Administer the store completely and accurately by keeping accurate sales journals for each day, week, and year over year. Store records in a safe location, easily accessible to audit previous data.

Focused on maintaining fashion inventory and availability, assessed trends and patterns in purchases and cross-department merchandising, assisting customers in availability, cash service, Western Union, Tickets.com machine, money orders, USPS postal store, returns & exchanges, and credit services

Membership retention, consumer contract resolution specialist, assessed consumer needs to promote additional services; scheduling vs. profit management, and maintained inventory transactions and counts

Responsible for production and customer service; maintained proper cash handling, training and supply order for location.