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Robbie Pearce Email & Phone Number
Process and Systems Excellence Manager
at
Thames Water
1 work email found
@thameswater.co.uk
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Process and Systems Excellence Manager
Location
Reading, England, United Kingdom
Company size
Who is Robbie Pearce? Overview
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Quick answer
Robbie Pearce is listed as Process and Systems Excellence Manager at Thames Water, a company with 6107 employees, based in Reading, England, United Kingdom. AeroLeads shows a work email signal at thameswater.co.uk and a matched LinkedIn profile for Robbie Pearce.
Robbie Pearce previously worked as Process & Systems Excellence Manager at Thames Water and Above Ground Planning & Scheduling Manager - Water Production & Waste Treatment at Thames Water. Robbie Pearce studied at Denefield School, Tilehurst.
Company email context
Email format at Thames Water
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{first}.{last}@thameswater.co.uk
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AeroLeads found 1 current-domain work email signal for Robbie Pearce. Compare company email patterns before reaching out.
Profile bio
About Robbie Pearce
Having previously managed the Above Ground Water Production & Waste Treatment Planning & Scheduling teams at Thames Water for just under 4 years, I am currently managing a team of Process Leads responsible for ensuring we have clearly defined processes that align with our business objectives, and leverage the capability of our IT platforms. Previous to this, I had worked for NatWest/Royal Bank of Scotland for over 28 years, with the last 23 of those in a number of different Contact Centre support roles, where I have built up a wealth of experience in this field.Having initially spent time undertaking front line roles such as Customer Adviser, Performance Coach & Team Leader; I then moved into Central Operational roles managing teams responsible for Real Time Service Level Performance, Post Performance reviews, and Incident Management, for multiple business areas across multiple locations; before more recently leading my teams area imbedding new call routing/handling technology, along with Project Management roles.Throughout my time with the Bank, my passion and enthusiasm for making a difference & finding solutions has resulted in Senior Managers proactively seeking me out to undertake roles in their team.
Current workplace
Robbie Pearce's current company
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Thames Water
16 roles
Robbie Pearce work experience
A career timeline built from the work history available for this profile.
Process & Systems Excellence Manager
CurrentManaging a team responsible for ensuring our Operational teams are leveraging our systems to realise their maximum potential; delivering efficiency & consistency in our processes; and improving customer outcomes.
Aug 2022 - Present
Above Ground Planning & Scheduling Manager - Water Production & Waste Treatment
As per previous role, but with the inclusion of Waste Treatment sites/requirements.
Sep 2019 - Aug 2022
Above Ground Planning & Scheduling Manager - Water Production
Responsible for the effective planning & scheduling of both planned & reactive work, supporting the business across areas including water quality, security of supply and efficiency.
Oct 2018 - Sep 2019
Telephony Transformation Senior Project Analyst
- Responsible for onboarding Branch calls into the Contact centre environment. - Identifying & implementing opportunities to improve efficiency & service.
Apr 2016 - Sep 2018
Central Real Time / Duty Desk Manager
- Manage team of Real Time Analysts responsible for Service Level Performance & Incident Management- Ensure Marketing activity, planned outages & staff scheduling is understood & aligned appropriately to ensure on-the-day performance is maximised
Jan 2015 - Apr 2016
Acting Head Of Live Operations
- Manage team whose responsibilities included Service Level Performance, Incident Management, Business Continuity, Project Support, Stakeholder Management.- Continued ownership of previous responsibilities under Telephony Integration Manager Role.
Mar 2014 - Jan 2015
Telephony Integration Manager
- Acted as central business reference point for Project Team, ensuring MI and Call Routing expectations were delivered by technology supplier.- Responsible for establishing support structure & approach, following introduction of new Call Routing technology.- Incorporating new business areas into Central Support model.
Sep 2013 - Mar 2014
Real Time / Duty Desk Manager
- Manage central team of Real Time analysts responsible for co-ordinating & implementing Incident Response, and supporting Contact Centres across the country in delivering Service Levels.
Sep 2003 - Sep 2013
Real Time / Duty Desk Analyst
- Member of team responsible for co-ordinating & implementing Incident Response, and supporting Contact Centres across the country in delivering Service Levels.
Jun 2002 - Sep 2003
It Consultant / Unit Lead
- Manage Loan Application system, producing Sales MI, and temporarily acting as Unit Lead following departure of Department Manager.
Jun 2001 - Jun 2002
Jan 1998 - Jun 2001
Mar 1997 - Jan 1998
Telephony Superviser
- Deputy Team Leader responsibilities (holiday management, sales performance, process referral)
Mar 1996 - Mar 1997
Front Line Telephony Adviser
- Speaking to customers over the phone about their banking queries (balances, entries, transfers etc)
Aug 1995 - Mar 1996
Branch Staff
- Local branch duties (serve customers face to face, produce/send statements, key standing order/direct debits etc)
Jul 1990 - Aug 1995
Team & coworkers
Colleagues at Thames Water
Other employees you can reach at thameswater.co.uk. View company contacts for 6107 employees →
HB
Hallie Bowls
Colleague at Thames WaterMountain View, California, United States, United States
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EC
Edward Cook
Colleague at Thames WaterUnited Kingdom, United Kingdom
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KL
Kieran Lunn
Colleague at Thames WaterDorking, England, United Kingdom, United Kingdom
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JM
Jack Malpass
Colleague at Thames WaterGreater Reading Area, United Kingdom
View →
ZE
Zoe Evans
Colleague at Thames WaterGreater Reading Area, United Kingdom
View →
CS
Christian Squibb
Colleague at Thames WaterLondon, England, United Kingdom, United Kingdom
View →
JW
Jez Wood
Colleague at Thames WaterGreater Oxford Area, United Kingdom
View →
CA
Carolyn Archat
Colleague at Thames WaterLondon, England, United Kingdom, United Kingdom
View →
MC
Michael Chipps
Colleague at Thames WaterUnited Kingdom, United Kingdom
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MD
Martin Dangerfield
Colleague at Thames WaterTonbridge, England, United Kingdom, United Kingdom
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Hallie Bowls
Colleague at Thames WaterMountain View, California, United States, United States
View →
EC
Edward Cook
Colleague at Thames WaterUnited Kingdom, United Kingdom
View →
KL
Kieran Lunn
Colleague at Thames WaterDorking, England, United Kingdom, United Kingdom
View →
JM
Jack Malpass
Colleague at Thames WaterGreater Reading Area, United Kingdom
View →
ZE
Zoe Evans
Colleague at Thames WaterGreater Reading Area, United Kingdom
View →
CS
Christian Squibb
Colleague at Thames WaterLondon, England, United Kingdom, United Kingdom
View →
JW
Jez Wood
Colleague at Thames WaterGreater Oxford Area, United Kingdom
View →
CA
Carolyn Archat
Colleague at Thames WaterLondon, England, United Kingdom, United Kingdom
View →
MC
Michael Chipps
Colleague at Thames WaterUnited Kingdom, United Kingdom
View →
MD
Martin Dangerfield
Colleague at Thames WaterTonbridge, England, United Kingdom, United Kingdom
View →
1 education record
Robbie Pearce education
-
Denefield School, Tilehurst
FAQ
Frequently asked questions about Robbie Pearce
Quick answers generated from the profile data available on this page.
What company does Robbie Pearce work for?
Robbie Pearce works for Thames Water.
What is Robbie Pearce's role at Thames Water?
Robbie Pearce is listed as Process and Systems Excellence Manager at Thames Water.
What is Robbie Pearce's email address?
AeroLeads has found 1 work email signal at @thameswater.co.uk for Robbie Pearce at Thames Water.
Where is Robbie Pearce based?
Robbie Pearce is based in Reading, England, United Kingdom while working with Thames Water.
What companies has Robbie Pearce worked for?
Robbie Pearce has worked for Thames Water and Rbs.
Who are Robbie Pearce's colleagues at Thames Water?
Robbie Pearce's colleagues at Thames Water include Hallie Bowls, Edward Cook, Kieran Lunn, Jack Malpass, and Zoe Evans.
How can I contact Robbie Pearce?
You can use AeroLeads to view verified contact signals for Robbie Pearce at Thames Water, including work email, phone, and LinkedIn data when available.
What schools did Robbie Pearce attend?
Robbie Pearce studied at Denefield School, Tilehurst.
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