Robbie Castaneda Email & Phone Number

Austin, Texas, United States

Research, review, analyze, support, and conduct training of the applications and components of the Crash Records Information System (CRIS).Responding to incoming requests for technical assistance related to CRIS, identifying and logging the types of issues, while monitoring the status to ensure a timely resolution.Provide customer support training and.

Remote

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements. Produced and updated documents, reports, and tracking spreadsheets using Google sheets. Managed overtime, shift swaps, breaks, and paid time off requests. Set and adjusted schedules to maintain optimal coverage and.

Austin, Texas Area

Multitask across a variety of tools within Slack, Jira, and Zendesk to view visit information, perform account research, and review quality guidelines while evaluating tickets.Communicated and developed training materials with leadership to address areas for improvement with the team.Help onboard and train new Partner Systems Support team members.Identify.

Austin, Texas Area

Answer partner questions from field teams logged all issues reported by Field, and ensure tickets are created when needed in Zendesk.Work with Internal Scheduling and Customer Support teams on issues impacting Experts and customers to help identify field learning gaps.Managed computer-based platform with multiple applications, including transcription.

Austin, Texas

Help identify trends, new policies, and partners as the company continuously grow.Respond to incoming calls & emails from customers, as well as chats from experts in Zendesk and Slack.Documented all customer information accurately in computer system, providing dated notes for future reference.Meet all customer call guidelines including service levels.

Austin, Texas Area

Coordinated consistent on-time deliveries of damage-free goods.Upsold customers by recommending accessories and promotions to increase revenue.Completed on-time deliveries by choosing best and most efficient routes.Fostered positive working relationships with customers by responding to questions and concerns.Contacted customers prior to delivery to confirm.

Austin, Texas

Activated both contract and pre-paid wireless phones for 50-70 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.Tracked and recorded department inventory products, including high-priced merchandise.Opened and closed store independently when needed and prepared nightly bank drop for.

Cedar Park, Texas, United States

Answered calls and emails at help desk to assist customers with ordering products for in-store pick up or shipping.Informed customers about special promotions and provided detailed information for various products.Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.Used.

Pflugerville, Texas, United States

Operated a cash register for cash, check and credit card transactions Stocked and replenished merchandise according to store merchandising layouts.Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.

Associate Of Arts - Aa, Interdisciplinary Studies

High School Diploma

Activities and Societies: Golf , Video Production, Theater