Robbie Timmer Email & Phone Number

Dell Technologies, November 1998 – September 2023Lead Resource Manager, March 2019 – September 2023Supported five (5) separate Consulting Practice Leaders across Cloud Native, Multicloud, Operating Model, VDI, Workforce Modernization, ServiceNow, and Enterprise Architecture Teams. • Exceeded Corporate objectives by ensuring eighty (80) consultants were staffed on projects over 78% of the time (on a 72% consulting target). • Worked extensively with each Practice Leader to overcome resource shortages by means of reallocating resources, working with my peers to lend and borrow resources across disciplines to meet staffing / customer demands.• Oversaw and reported weekly on the consulting pipeline to help Practice Leaders make decisions on fixed vs. variable costs (e.g., hire or contract). Project Manager, October 2011 – March 2019Part of Dell Federal Project Manager team which involved supporting large and complex multi-discipline technology towers for DoD/SLED Programs.• Responsible for planning project costs, meeting milestones, and adhering to budget.• Scheduled kick-off and close-out meetings.• Participated in progress status meetings.• Provided direction on project scope discussions.• Coordinated and directed efforts of Dell resources and partners. • Assisted in identifying, managing, escalating and closing issues.• Serves as Dell point of contact for project change requests and understanding the impact of those change requests (e.g., margins, scope creep, time-line impacts, level-setting, and more).• Reviewed and accepted all Customer final deliverables.• Coordinated and scheduled customer stakeholder meetings/workshops• Confirmed project requirements were met and completed satisfactorily.• Maintained Customer Satisfaction rate in the top 5% of team consistently.Resource Manager Team Lead, Deploy, February 2002 – October 2011Led Team of eight (8) Resource Managers covering the Dell Server and Storage Business across the United States• Managed the allocation and utilization of up to fifty (50) deployment engineers. • Optimized resource allocation, ensuring efficiency, and achieving organizational objectives.• Provided project managers with support when it comes to resource management issues or improving resource management processes. • Successfully attained 95% on Three-Day staffing SLAs positively impacting internal and external customer satisfaction• Cultivated strong relationships with Project Management and Sales which helped me negotiate when conflicts arose.