Support and implement programs for one•n•ten youth to succeed:Plan and oversee daily programs and activities that support positive youth development outcomes.Lead age-appropriate group activities, including those emphasizing workforce development, computer skills, software navigation, education, safety, LGBTQ community healthy choices/lifestyles, and community engagement.Establish and enforce safe-space guidelines consistent with organizational goals/mission.Oversee the provision of daily program activities in accordance with established standards and goals.Ensure that members are encouraged to participate in a variety of programs areas/activities and receive instruction and constructive feedback to develop skills in program area(s).Demonstrate leadership to ensure appropriate conduct, safety and development of participants.Actively recruit new youth participants.Plan, organize and implement youth workforce development programs and activities for participants that will help young people access higher education opportunities and encourage them to pursue future careers.Evaluate programs on a continual basis to ensure programs/activities respond to member needs and address participant’s sexual orientation, gender identity and cultural diversity.Oversee proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and any problems/issuesEnsure a productive work environment with instruction/guidance from Director of Programs.Increase visibility of one•n•ten programs via announcements of upcoming daily and special events, internally & externally.Develop and maintain relationships with schools, community leaders, and appropriate community agencies to assist with recruitment and curriculum instruction.Develop collaborative partnerships with other youth-serving organizations, educational partners, volunteers, members, parents, families, and community organizations.

As a high performing team member of BMO Harris Bank, the Service Representative (Teller) is accountable for delivering superior customer service that defines great customer experience, in performing a variety of basic banking services. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to our customers.• Service Representatives count, sort and package currency and coin quickly and accurately. Balance assigned cash drawer in accordance to Bank directives. Exhibit effective follow through and ownership in every customer interaction. Provide training to new Service Representative, as applicable. Handling of special services, such as foreign money and collections. Accept and process customer transactions accurately and timely. • Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly. Ensure name tags and dates are always displayed. Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance. Perform other administrative tasks as needed. Attend all branch meetings.• Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services. Makes qualified referrals to other team members including other lines of business. Meets or exceeds all personal referral goals as defined. Participates in all training relative to bank products and services. Supports bank’s community involvement and participates in community activities as required.

• Maintains data entry and logs of all acute or skilled facility inpatients through:Verification of member eligibility and benefits upon receipt of hospital face sheet or census• Enters admission information and approved bed days into the ITM as verified by the IPCS CM • Verifies all admission and discharge dates with the facility and/or IPCS CMs• Validates appropriate/required information is entered into the ITM on each case, if incomplete returns to IPCS CM for completion• Timely entry of Clinical Service authorizations of medically necessary clinical services ordered at time of discharge. • Efficiently navigates and utilizes computer data entry programs not limited to: Practice Connect, Microsoft Office Outlook, Word, and Excel, Right Fax, Adobe Standard for fax attachment process.• Post Discharge Calls.• Effectively communicates with IPCS CMs, ancillary providers, facility staff, and health plans.• Actively participates in the orientation and ongoing training of new employees as needed.