• Provide onsite technical assistance to End Users.• Install and Configure desktops, laptops, mobile devices, peripherals and software.• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• Perform onsite updates, Configuration changes, or Software installations.• Identifies potential issues that could impact EU experience and follows through on steps to prevent.• Manage the ticket queue and ensure tickets are resolved and closed within… Show more • Provide onsite technical assistance to End Users.• Install and Configure desktops, laptops, mobile devices, peripherals and software.• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.• Perform onsite updates, Configuration changes, or Software installations.• Identifies potential issues that could impact EU experience and follows through on steps to prevent.• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.• Coordinate with Level 4 support groups and project teams for service delivery enhancements, maintenance, and upgrades.• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.• Provide Hand and Feet support for network data and voice devices. Show less

• Supported users with their daily IT issues and questions• Acting as escalation point and Interface between Business & IT• Software installs and standard desktop application support• Hardware break fixes and swap-outs• Supported large enterprise projects & initiatives• Smart hands & eye support• Remediate desktop security issues under the leadership of global security teams• Provided IT2Go services• Facilitate collaboration and knowledge sharing between Site… Show more • Supported users with their daily IT issues and questions• Acting as escalation point and Interface between Business & IT• Software installs and standard desktop application support• Hardware break fixes and swap-outs• Supported large enterprise projects & initiatives• Smart hands & eye support• Remediate desktop security issues under the leadership of global security teams• Provided IT2Go services• Facilitate collaboration and knowledge sharing between Site Support & Service Desk• Assisted colleague on/off-boarding• Conference room maintenance• Resolved end users issues like WiFi / LAN connectivity, installing printers, password resets and hardware issues• Administered devices with Microsoft Intune• Remotely installed software, mapped network drives, granted camera access• Added users to groups using Active Directory• Decommissioned end of life devices• Imaged machines using SCCM and Windows Autopilot• Guided network team on what ports to assigned vlans to (printers, cameras, badge readers)• Networked cabinets PDUs for remote monitoring• Patched ports• Racked and stacked switches Show less

Set-up InformationOnsite Support CoordinationInstallations, Moves, Adds, Changes, and De-installations (IMAC/DD)Hardware Break-FixSoftware Break-Fix Smart Hands Logistics Stock management On Site backup/restore Executive/VIP services Disposal - PreparationReplacement Device and SWAP Campus FTEConference Room SupportPrinting SupportMobile Phone SupportRemote Support

Providing IT support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Providing deskside support and PC break/fix including basic administration of Windows O/S and MAC OS. Smart… Show more Providing IT support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Providing deskside support and PC break/fix including basic administration of Windows O/S and MAC OS. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. And finally, troubleshooting issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to the end user. Show less

Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices.Resolve problems in the areas of system configurations, product functionality and technical troubleshooting.Install and maintain enterprise servers and storage-subsystems and drives.

Responsible for supporting Pfizer's desktop and IT infrastructure environment which includes laptops, desktops, applications, timeclocks, printers, switches, routers, servers and cabling.

Workstation installation and configurationPrinter installation and configuration Software installation and configuration Hardware installation Device imaging

Workstation installation and configuration Printer installation and configurationServer installation Router installation Virus removal PC maintenance

PC/printer installation and configurationNetwork configurationSoftware installationRemote maintenance

Installed conduit, pulled wired, and installed lights, electrical outlets, emergency lights and other devices.