Robbie King Email and Phone Number

Responsible for addressing the needs of employees, management, and staff; responding promptly to inquiries via Dovetail case management and phone systems. Handled an average of 20 phone calls and 10-15 ticket cases per day. Provided excellent customer service and employee relations regarding benefits, compensation, and status changes inquiries.• Investigates and actively seeks resolution to problems and concerns.• Communicates HR policies and procedures to employees and managers.• Researches, analyzes, and proposes solutions and/or makes recommendations regarding HR processes.

Provided direct administrative support for the senior directors and more than 90 additional employees within the global supply chain and purchasing department. Maintained and properly disseminated updated department documents, job descriptions, policies and procedures, and forms with regards to the corporate document standards.• Cost-cutting by negotiating low merchandise rates, eliminating paper consumption, determining inexpensive travel arrangements, and minimizing office supplies.• Boosted employee morale by creating an energetic winning relationship with co-workers and an empowering atmosphere. • Managed budget control while assisting with financial reports, well organized global department headcount reports, and organizational charts.

Executed calls and supported tickets through the online employee customer service desk.com software. Handled an average of 15 phone calls and support 10-15 tickets per day. Provided excellent customer service and employee relations regarding all benefits, medical, payroll, training and development, onboarding, and status changes inquiries.• Reviewed and constructed policy and procedures to reflect current action in the day-to-day operations of the organization.• Recognized for planning and executing a variety of salary audits and recommended corrective action. This resulted in new cost saving process for submitting special pay memos, rig bonuses, uplifts, and pay increase with payroll.• Improved processed surrounding status change forms to generate transaction notices, queries, and data updates in PeopleSoft.• Coordinated interactive departmental “Lunch and Learn” sessions to raise awareness of ongoing growth regarding new procedures, technology, and system upgrades across corporate and operational business units.• Rapid turnaround provided, ensuring accurate FMLA employee guidance / leave information, unemployment, and workers compensation claims. • Built a cohesive relationship with talent management, implementing overall strategies for recruiting efforts, vessel staffing (hiring/ firing), and meeting contractual deadlines. Processed new and rehire onboarding for onshore and offshore employees.

Coordinated scheduling and tracking of personnel movement for hundreds of offshore employees within the Gulf of Mexico and North and South America business units. Interacted with employees and HRBPs to discuss requirements for work assignments. Oversaw travel logistics, including hotels, flights, and rental car service. • Partnered with the Accounts Payable department to aid with an ongoing invoice approval project. This project created a new invoice process, which reduce time and late fees.• Successfully tracked days worked in the country for Mexico employees’ tax updates.

Provided generalist and coordinator support for deepwater and jack-up rigs. Generated and submitted approvals for hourly pay memos and salary days due pay. Reviewed and approved time and labor for reported rig time. Performed DISA drug testing.• Created a pre-employment physicals exam process, which included conducting background checks, physicals, DISA and SECON drug testing, and completing new hire benefits packages.• Simplified the automatic transaction notices process within PeopleSoft. • Acknowledged for going above and beyond due to extensive research surrounding employees’ overtime pay history.

Oversaw employee development for various offshore Gulf of Mexico Rigs hands throughout North and South America. Building relationships with vendors and the US Coast Guard to confirm course enrollment, invoicing, marine license letters certification submittal, and system compliance.• Accurately processed offshore training pay. Restructured the compliance reports, created new seatime templates to automatically generate letters of recommendation, rig move memos, and random drug letters.• Safely mobilized employees to offsite courses by managing travel logistics, including hotels, flights, and rental car service, meals, and per-diems.

Administrative Support for the HR Gulf of Mexico Region. Coordinate return-to-work physicals.Provided administrative support for the human resources Gulf of Mexico Region. Coordinated return-to-work physicals, visas, and passports. Audited personnel documents, generated employee update forms, monthly reports, and queries.• Developed a strong relationship with Human Resources Generalist while executing daily logistics, training, and scheduling task. Submitted training pay logs and special pay memos to payroll. Calculated and processed rig bonuses, uplifts, and pay increases.• Launched a user-friendly system for personnel to submit expense reports accumulated during crew change.

Provided administrative support for the Earth Science Dept. Coordinated travel, interviews, on-boarding, visas, and passports. Audited personnel documents, generated employee update forms, monthly reports, and queries.• Developed a strong relationship with Human Resources Generalist while executing daily logistics, training, and scheduling task.