* Supporting local onsite IT Operations & Support for the Glatfelter-Fort Smith Delta production line. * Responsible for configuration, installation, repair, maintenance as well as support of end-user devices such as laptops, thin clients, cell phones, printers and other devices. * Responsible for server and network equipment installations & maintenance as directed by corporate IT.* Perform software updates and patching when requested or required. * Support and maintain our local VMWare environment consisting of virtual desktops, physical & virtual servers as well as our installed base of Dell Wyse thin clients associated with our environment. * Supervise and instruct installation contractors performing infrastructure upgrades & changes. Projects include large-scale network cabling and wifi access point installs, WAN circuit deployments, as well as other infrastructure projects both at the mill and remote locations in the surrounding area.* Perform local IT security tasks such as account creation/disable, password resets and rights assignment both in Active Directory and SAP when required or requested.* Monitor and troubleshoot Avamar data backups as well as performing file/folder restores when requested.

* Supporting local onsite IT Operations & Support for the Glatfelter-Fort Smith Delta production line. * Responsible for configuration, installation, repair, maintenance as well as support of end-user devices such as laptops, thin clients, cell phones, printers and other devices. * Responsible for server and network equipment installations & maintenance as directed by corporate IT.* Perform software updates and patching when requested or required. * Support and maintain our local VMWare environment consisting of virtual desktops, physical & virtual servers as well as our installed base of Dell Wyse thin clients associated with our environment. * Supervise and instruct installation contractors performing infrastructure upgrades & changes. Projects include large-scale network cabling and wifi access point installs, WAN circuit deployments, as well as other infrastructure projects both at the mill and remote locations in the surrounding area.* Perform local IT security tasks such as account creation/disable, password resets and rights assignment both in Active Directory and SAP when required or requested.* Monitor and troubleshoot Avamar data backups as well as performing file/folder restores when requested.

1st Level IT Technical Support for Bank of Ozarks (BankOZK) employees company-wide. Troubleshoot hardware & software issues using remote access tools and telephone instructions to end users. Perform OS imaging and configuration on new PCs and laptops being deployed. Troubleshoot computer and software access issues via account unlocks and password resets. Instruct new employees on computer resource uses and rules when requested. Escalate tickets when needed to appropriate departments and personnel.

Technology administrator for entire enterprise. Tasks include Windows PC & Server support, Cox IP telephone system administration and support, PC hardware and software installation / configuration, resolving incoming support calls via email, telephone and on-site visit.Procuring needed technology & equipment for company use from local and national vendors.

Manage thin client deployments and administration via Altiris and HP Device Manager Software. Perform updates and maintenance when required. Specialize in HP Thin client devices.Assist Server Engineering group with various tasks pertaining to server hardware and software support and maintenance. Assist with server builds, software deployments including security patches and updates, hardware and software testing for quality assurance and compatibility with existing infrastructure.Maintain and supervise R&D lab for use by other groups in IT or other business units.

Monitor production processes on Mainframe, AS/400 and Windows application servers. Work with data backups and restores, tape archiving. Install server hardware when required. Troubleshoot server hardware and escalate to vendor support when needed. Perform data security tasks such as assigning access rights and deleting or disabling accounts when requested.Assist Customer Support center after hours with call resolution and escalation when required.

Performed telephone technical support for facility and corporate associates. Troubleshoot computer hardware and software issues and escalate to appropriate personnel when required. Troubleshoot network issues including VSAT issues and escalate when appropriate. Assist with data backups and restores when requested.

• Setup and formatted computerized coupon jobs per job tracer requirements when main operator was on vacation or otherwise not on-site.• Set up and implemented departmental inventory system using MS Access.• Setup and printed screen-printed sticker jobs per job tracer requirements. Tasks included ink mixing, silk screen preparation and job completion per job tracer requirements.• Applied lamination and transfer adhesive to sticker and ticket jobs per tracer requirements. Setup and operated lamination machinery per job tracer requirements.• Roll-Coated ticket and sticker jobs using proper coating required for particular job tracer. Tasks included setup and adjusting roll-coater, oven dryer and/or placing coated sheets on racks when needed.• Performed other tasks when required.

Performed front line telephone support for ISP dialup customers. Assisted with resolving hardware and software issues on customer's PCs and equipment.