Lead a safe, inclusive, and highly profitable industrial laundry facility which is a benchmark location within the company.• Managed P&L for a $23 million business unit, achieving significant increase in profit margin which has been sustained for the last 3 years.• Implemented process improvement strategies to remain headcount neutral with increased production demand.• Conducted annual financial audits and implemented internal controls resulting in 100% compliance with regulatory requirements.• Managed vendor relationships to create and sustain business relationships which has led to sourcing better materials and quicker delivery times to ensure on time delivery to customers.• Led capital projects working closely with corporate engineering and on-site vendors.• Ensured all safety procedures were followed and projects were completed on time.• Accountable for compliance with state and local permitting requirements including the Wastewater permit with the City of Kingsport and the Air Permit with the State of Tennessee.• Oversaw hiring, training and development of all employees.• Manage and investigate employee concerns, utilizing conflict resolution strategies•Created and sustained a positive employee environment and culture that allowed people to take pride in their work, be their authentic selves and feel physically and emotionally safe in the workplace.

In the various customer facing roles within the Service Department, I was responsible for ensuring we delivered high levels of service to grow and maintain our existing customer base in a highly competitive industry.•Secured long term contract renewals from existing customers.•Grew revenues within existing customers through additional products and services.•Utilized change management skills to execute several significant process improvements within the location.•Participated in corporate pilot programs around routing software and pricing management.•Ensured all DOT regulations were followed at all times.•Oversaw hiring, training and development of all employees.