Robbie Donnelly Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Aintree, Liverpool

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Liverpool, United Kingdom

Working in a small team on the GMP reconciliation project for both MyCSP and the Local Government Pension Scheme I ran queries against the existing member data and compared this to the data held by HMRC. Where the data provided discrepancies, I conducted individual investigations looking at member records and pension documentation to conclude what figure was correct for each field; considering the pension scheme the member was contributing to. This was a target driven project with all deadlines… Show more Working in a small team on the GMP reconciliation project for both MyCSP and the Local Government Pension Scheme I ran queries against the existing member data and compared this to the data held by HMRC. Where the data provided discrepancies, I conducted individual investigations looking at member records and pension documentation to conclude what figure was correct for each field; considering the pension scheme the member was contributing to. This was a target driven project with all deadlines met and the client happy with the feedback given. Show less

Ellesmere Port, Cheshire, United Kingdom

Working at two roles for Huntswood I worked as a PPI complaint handler for both Lloyds Banking Group & Clydesdale Yorkshire Bank, redressing remediation cases to ensure that the customer was paid the correct amount. All calculations are processed via spreadsheet software ensuring correct formulas were previously used, and adjusted.This was working across loans, mortgages and credit cards, as well as cross-product calculations. Handling cases of up to £100k it was imperative that formulas, data… Show more Working at two roles for Huntswood I worked as a PPI complaint handler for both Lloyds Banking Group & Clydesdale Yorkshire Bank, redressing remediation cases to ensure that the customer was paid the correct amount. All calculations are processed via spreadsheet software ensuring correct formulas were previously used, and adjusted.This was working across loans, mortgages and credit cards, as well as cross-product calculations. Handling cases of up to £100k it was imperative that formulas, data and evidence was correct and documented. KPI's were regularly met and work was often cross checked with no errors flagged. Show less

Liverpool, United Kingdom

Whilst at MyCSP I was working on a pilot project for the Cabinet Office. The main goal was to cleanse the data of all civil service staff that have the option to opt into the new pension scheme. The role involves creating reports through SQL queries on existing member data in order to spot any discrepancies or incorrect fields in order to ensure the data fully up-to-date in preparation for the new Alpha pension scheme and creation of the new interface in 2015.During this on-going… Show more Whilst at MyCSP I was working on a pilot project for the Cabinet Office. The main goal was to cleanse the data of all civil service staff that have the option to opt into the new pension scheme. The role involves creating reports through SQL queries on existing member data in order to spot any discrepancies or incorrect fields in order to ensure the data fully up-to-date in preparation for the new Alpha pension scheme and creation of the new interface in 2015.During this on-going project, I was part of a team creating new software to test specific data queries for all civil service staff on the new Compendia system. Testing the existing code, picking up any lines that are producing rogue data and adjusting the SQL accordingly. Show less

Liverpool, United Kingdom

I liaised with advertisers using the Bing Ads platform, to solve their issues and optimise their account in order for them to get the best return on their investment. I utilised the use of Microsoft Advertising Intelligence, Offline Bing Ads Editor & other research tools.I occupied an number of roles within my team such as chat advisor where I would aid advertisers with queries via the chat facility; adult marketplace advisor, where I engaged with advertiser in order to set up… Show more I liaised with advertisers using the Bing Ads platform, to solve their issues and optimise their account in order for them to get the best return on their investment. I utilised the use of Microsoft Advertising Intelligence, Offline Bing Ads Editor & other research tools.I occupied an number of roles within my team such as chat advisor where I would aid advertisers with queries via the chat facility; adult marketplace advisor, where I engaged with advertiser in order to set up advertising for adult natures websites which was a new venture for Bing Ads at the time.I dealt with multiple users at any one time; up to 70 advertisers to liaise with in a number of days.I optimised their account, looking into improving such KPI's as click through-rate, cost per click, cost per acquisition and average position. Show less

Bsc, Multimedia Systems, 2:1

Education record

Education record