Robbie Flynn, Mba, Pmp Email & Phone Number

Raleigh, North Carolina, United States

Service development project manager responsible for healthcare projects ranging from $10,000 to $15,000,000.

Charlotte, North Carolina, United States

• DutiesDevelop and formalize corporate capability for managing various network operations projects, assessing and reporting on Network access and availability, and business initiatives. Oversee Network Project.
• Manage and organize the annual preparation of the Provider Network Adequacy and Accessibility Analysis identifying gaps and needs within the provider network. Annual report is delivered to the North Carolina Department.
• Implemented and led template setup of geoaccess cloud-based version of Quest Analytics software to manage the access standards of behavioral and physical health provider network
• Participated in a change management project implementing a new authorization and care management system utilizing the Prosci Change Management methodology. In addition, assisted with training providers on the new system
• Managed deliverables for the Tailored Plan Request for Application for the Network Management Department

Charlotte, North Carolina

• Description of DutiesAnalyze projects from a strategic and operational perspective; develop detailed project plans; manage scope, time, and cost of projects; manage communications; monitor and control risk; collaborate.
• Manage and organize the annual preparation of the Provider Network Adequacy and Accessibility Analysis (a.k.a. capacity analysis), provider network goals and community needs assessment for delivery to the North.
• Led $150k project to select a Lean Six Sigma vendor to train and implement Lean Six Sigma principles to 18 staff including myself across the organization. In addition, assisted in project selections and coordinated all.
• Organized the development of a Provider Maturity Model with a cross-departmental group consisting of 36 staff. The model will be used to measure quality and identify areas of opportunity to improve member care across.
• Co-led a Lean Six Sigma project to improve the Network Develop process for benefit plan change (estimated savings $10k). In addition, laid the ground work for two additional phases to improve the process for.
• Identified and led improvement opportunities for tracking provider concerns (estimate savings $10k)

Greensboro/Winston-Salem, North Carolina Area

• Description of DutiesAnalyze projects from a strategic and operational perspective; develop detailed project plans; manage scope, time, and cost of projects; manage communications; monitor and control risk; collaborate.
• Co-managed $11 mil project consisting of 10 team members (Project: Behavioral health urgent care center; facility-based crisis center; medical clinic center; wellness center)
• Managed a $2 mil integrated care pilot project consisting of 3 team members
• Led emergency medical services and law enforcement team from 4 counties to develop processes and procedures for accessing facility-based crisis center for involuntary commitment respondents
• Managed grant proposal project leading to a $2.1 mil award with a team of 4 members
• Led $50k project conducting needs assessment, gaps analysis, and provider capacity analysis with team of 4 members

Raleigh-Durham, North Carolina Area

• Description of Duties:Assist in development of detailed project plan for the design and implementation of an electronic health record (EHR) system; analyze project/task; collaborate across multiple department heads to.
• Analyzed, developed and proposed operating procedures in conjunction with new EHR software leading to increased operating efficiencies with an estimated savings in the $1000’s
• Saved the company $30,000 by leading the design and functionality of the North Carolina clinical forms to be used by multiple providers utilizing the new EHR software

Burlington, NC

• Provides mental health services to community.Description of duties:Strategically collaborated with client to develop plan of action; coached and trained client to become empowered and overcome obstacles; monitored.
• Promoted to Project Leader for design and implementation of electronic health records software
• Promoted to Intensive In-Home Specialist
• Developed 100’s of successful client action plans
• Coached and held client accountable for meeting and exceeding goals

Burlington, NC

• Provides mental health services to community. Description of Duties:Collaborated with team lead assisting clients in reaching benchmarks and milestones; Coached and trained client to reach desired goals; coached client.
• Consistently coached and held clients accountable for achieving goals
• Coached to locate and utilize community resources

Mebane, North Carolina

• Description of Duties:Collaborated with design and construction teams to gather information; estimated project cost; setup budgets; negotiated pricing; analyzed project, developed scope, assessed risk; monitored.
• Delivered 98% of projects at or below projected budgets ranging from $25k to $750k
• Strategically utilized resources and increased market share doubling revenues in a 3 year period

Pittsboro, North Carolina

• Description of Duties:Collaborated with client, architect, and other team members on project requirements; developed scope; created cost estimates; setup budgeting; analyzed project and developed project plans for.
• Delivered 25 - 30 projects annually within scope, time, and budget ranging from $250k to $800k
• Implemented use of Microsoft Project leading to increased efficiencies
• Implemented quality control procedures decreasing callback/repairs by 50%
• Implemented new product increasing customer satisfaction and decreasing annual labor cost by $20k

Mba, 3.8

Ba, Psychology