Facilitate in-service training for approximately 25 aquatic facilities and 350 lifeguards.Indirectly supervise approximately 550 staff members at 40 aquatic facilities.Maintain accurate and up-to-date records of all safety-related documentation (in-service attendance, zone designations, victim recognition tests) and certifications, ensuring regulatory compliance and readiness for audits or inspections.Train staff through the American Red Cross lifeguard training program.Conduct interviews with lifeguard, gate attendant, slide attendant, and concession candidates, assessing qualifications, experience, and knowledge of safety protocols.Support the safety and staffing team with other duties (e.g., payroll).

Oversee enrollment processes of swim lessons at 4 aquatic facilities.Coordinate communication between swim lesson site leads and parents.Resolve customer inquiries and concerns related to the swim lesson program, addressing any issues in a timely and effective manner.

Plan and organize approximately 7 American Red Cross (ARC) courses per year in accordance with requirements. Conduct courses in a manner that helps participants stay engaged in the learning process.Monitor participants' practice and provided corrective feedback and encouragement that is consistent with ARC skill charts.Certifications: American Red Cross Lifeguard Instructor, CPR/AED/First Aid Instructor, and Basic Life Support Instructor.

Oversaw the safety, staffing, and operations of 5 aquatic facilities with a team of 25 lifeguards and attendants.Administered victim recognition tests to lifeguards on duty.Completed required paperwork and documentation (in-services, zone designations, victim recognition tests, incident reports, IDPH daily operational reports, chemical inventories, etc.)Knowledgeable of Illinois Department of Health (IDPH) and American Red Cross rules and regulations.Trained in pool pump systems; able to diagnose, report, and solve problems at each facility.

Monitored the pool area for distressed swimmers.Provided lifesaving care in emergencies and first aid care for injuries.Maintained quality of pool water by testing chemical levels.Possessed all necessary certifications: American Red Cross Lifeguard, First Aid, and CPR/AED.

Managed and scheduled lifeguards for regular and additional pool hours at one aquatic facility in 2020 and three aquatic facilities in 2021.Administered victim recognition tests to lifeguards on duty.Trained and oversaw lifeguards at monthly in-services.Completed required paperwork and documentation (zone designations, victim recognition tests, incident reports, IDPH daily operational reports, chemical inventories, etc.)Knowledgeable of Illinois Department of Health (IDPH) and American Red Cross rules and regulations.

Foster the development of relationships among 40 residents, upholding University Housing Service’s ideals of equity, diversity, and inclusion. Plan and implement programs relating to community engagement, personal responsibility, and identity exploration to help new students transition to college. Counsel and advise students with academic, housing, and personal questions or concerns.

Monitor the pool area for distressed swimmers.Provide lifesaving care in emergencies and first aid care for injuries.Maintain quality of pool water by testing chemical levels.Possessed all necessary certifications: American Red Cross Lifeguard, First Aid, and CPR/AED.

Facilitate efficient communication between staff and students by promptly relaying messages and appointments.Uphold confidentiality and discretion in handling sensitive information, such as student records and personnel files.

Review Student Organization's email and forward messages to the appropriate staff.Manage RSO marketing opportunities and RSO resources.Assist the programming units of the Dean of Students consisting of Sorority & Fraternity Life, Leadership Education and Development, Student Activities, with tasks and projects as needed.

Moderated and directed telephone calls to residents and various departments of the organization in a friendly and timely manner.Monitored emergency response systems for Residential Living, Assisted Living, Security, and EMS.Maintained log of noteworthy events, updated resident and organizational directories, and other records as assigned.

Led, created, prepared, and facilitated activity programs and one-on-one resident visits.Facilitated virtual and in-person family visitation throughout the COVID pandemic.Maintained individual compliance with yearly education requirements per Illinois Department of Public Health (IDPH) regulation.Maintained documentation in EMR systems (PointClickCare and Caremerge) including but not limited to: assessments, progress notes, care plans, attendance, and description of visits.

Memorized over 100 combinations for coffee, tea, and other beverages, fulfilling unique customer requests.Interacted with customers, providing drink recommendations, preparing orders, and processing transactions.Provided prompt, personalized, and friendly service in a store that averages $10,000 in daily sales.

Assisted cooperating teachers in Freshman Honors English (E108), Junior American Literature (E302), and Spanish 2 (L266).Designed and implemented lesson plans in accordance with Critical Learning Standards.Guided by two cooperating teachers and met with them for brainstorming and feedback.Graded assignments, providing students with specific feedback.Practiced effective classroom management techniques to promote community, student achievement, and a safe learning environment.