Rob Hatfield Email & Phone Number

Caledonia, Ny, Us

Rochester, New York, United States

As a HealthLevel Implementation & Support Specialist, I am responsible for the successful implementation, configuration, and ongoing support of the Foundations platform within the Veterans Affairs (VA) healthcare system. This role requires a deep understanding of healthcare IT systems, strong technical skills, and the ability to collaborate effectively with diverse stakeholders, including clinicians, administrators, and technical staff.

[Part of department wide layoff due to internal restructuring.]- Managed a team of 2-3 support engineers.- Lead support team to achieve a Net Promotor Score of +90 that qualified us for "Best in Industry" status.- Project Managed two large tech debt remediation projects.o Updated 180 VM and physical servers from Server 2008 to Server 2016.o Updated 300 VM and physical servers to Server 2019 and SQL 2019 and eliminated 1560 critical vulnerabilities.- Ran recurring meetings with customers to review support issues and projects.- Supervised implementation projects for customers.- Maintained key vendor relations for software and hardware solutions.

Henrietta, Ny

- Provided IT, infrastructure, and systems management support of multiple Health Information Exchanges as well as providing internal support to medical records retrieval teams. - Monitored and supported hardware and software for multiple HIEs to ensure high availability of radiology studies including:o Acuo PACS VNA Archives / DICOM Routingo eUnity PACSo PACS systems from multiple manufacturerso Custom built applications to process medical records and imagingo Windows Server all modern versionso Sql Server / Postgres databases- Provided a high level of customer service for 150 hospital systems nationwide and more than 12 affiliated Health Information Exchanges.- Created and improved documentation for procedures, policies, and security audits.- Coordinated efforts with infrastructure and project management teams to ensure quick, accurate, and fully functional server implementations at remote sites.- Provided technical support for project managers from kick off to go-live.- Optimized data transfer for low bandwidth sites to ensure radiology image availability.- Actively participated as a member of a strong team environment.

- Supported an Imaging Sciences environment (PACS & RIS servers, workstations, applications, dictation systems & network) to provide high availability of radiology studies.o Kodak, Carestream, McKesson, Hermes, GE, and Acuo PACS systemso Powerscribe dictation systemso Cisco networking switches- Performed project management and data/workflow analysis.- Managed the installation of digital X-ray equipment at the Monroe County TB Clinic, this initiative established a first-time capability to simultaneously view current and prior studies on the same workstation and was credited with bringing the Clinic into the digital imaging age, thus significantly enhancing quality of care at minimal cost.- Designed and implemented Hermes PACS upgrade to allow for more efficient image processing as well as moving to a modern hardware platform saving time and management costs.- Managed installation of imaging hardware, diagnostic workstations, and enterprise electronics for multiple imaging centers allowing for effective go-live projects and continued operations.- Played a key role in leading a comprehensive upgrade for all Radiology diagnostic workstation hardware which was pivotal to a significant reduction in Radiologist image load time, and a 70% reduction in workstation support calls.- Coordinated deployment of hardware and user training of image post processing servers that allowed the Stroke team to provide faster and more accurate care to patients in a time sensitive, critical care environment.- Successfully implemented new technology (TIMS system using video capture hardware with DICOM converter) that allowed pharyngogram studies to be digitized and easily shared with referring physicians.- Managed successful data migration project ensuring permanent archiving of mammography studies.

Provide customers with server and LAN management, support external and internal help desks, andsupport customer's onsite service needs· Manage multiple customer accounts and schedule onsite visits as needed· Provide network, PC, and server support to external and internal customers· Manage Windows 2000 & 2003 servers including backups, virus protection & hardware maintenance· Manage Active Directory· Manage phone system / voicemail system· Provide initial support on all inbound customer calls, provide onsite support, & RMA support· Implement ProductivIT Help Desk Suite to WXXI and additional customers

Provide enterprise level support at ElementK in Rochester, NY during development of Microsoft on-line training content • Configured multiple Windows Server 2003 / Windows XP classroom environments including Exchange 5.5, Exchange 2003, Active Directory, and Virtual PC • Create VLab environments using VMWare for online labs • Provide content and animation review to ensure that presented material is accurate

Support multiple college campuses during Fall Startup by providing Internet connectivity, PC supportand maintenance, and network management· Provide over the phone troubleshooting for users experiencing network connectivity issues· Troubleshoot switches, routers, & end users' PCs (Windows '95, '98, ME, XP and Mac's)· Use management tools to assist in problem solving and network management (Packet Shaper / BBSM server)

Provide LAN, WLAN, WAN support along with server support to Wheels & Brakes Headquarters as wellas domestic and international service centers.· Manage 1000+ node LAN - WLAN - WAN network· Assist in managing Cisco 3600 / 4000 series routers, PIX firewalls· Maintain server and network documentation as needed· Support Windows 2000 and XP PCs & printers locally and at remote locations· Support and upgrade NT based servers at 5 domestic and 1 international location· Support Citrix client applications· Maintain Microsoft DDNS & ISA servers· Maintain Apache proxy server running on SUN OS· Assist in Disaster Recovery policy creation & testing· Assist in creating & troubleshooting MS Exchange mail accounts and Outlook connectivity· Participate in migration to Microsoft's Active Directory and continued management of user and computer policies· Install new Local Area Network via a 3 phase implementation· Install Enterasys wireless LAN in Troy plant and 4 service centers· Implement and maintain SMS 2.0 installation· Migrate FoxPro and Dbase III databases to MS Access `97· Perform basic installs of SQL v7.0, including restoring existing databases and configuring

Masters, Science, Health Care Administration

MS in Business Administration with a focus on medical management

Bachelors, Computer Information Systems

Associates Of Science, Computer Science