I lead and manage a team of claims professionals, effectively communicating the organizational vision and fostering a collaborative environment to achieve company-wide goals. Using performance metrics and data insights, I optimize claims handling workflows, boosting operational efficiency and enhancing customer satisfaction. I also drive regional growth by aligning departmental objectives with long-term business strategies.Data-Driven Decision Making:I use data to guide decisions in claims management, identifying areas for improvement and implementing solutions that streamline processes and reduce inefficiencies. By optimizing workflows, I’ve improved resolution times and elevated customer satisfaction.Collaborative Leadership:As a leader, I focus on creating a collaborative environment where team members work toward shared goals. I clearly communicate the organizational vision, align team objectives with business strategies, and foster a culture of mentorship and open communication, consistently driving team growth and success.Customer Relationship Management (CRM):I’m passionate about building strong relationships with agency partners, vendors, and clients. My hands-on approach to claims management ensures timely, fair outcomes, driving new business growth and improving client retention through personalized service.Strategic Planning:I have extensive experience developing and executing strategic goals that align with company objectives. By collaborating with senior leadership and cross-functional teams, I ensure my department meets performance benchmarks while positioning it for future success.

As a Property Claims Manager, I mentored and managed a team of field claim professionals across Personal Homeowners, TPP, and BOP lines, ensuring precise and efficient claim handling while actively resolving complex cases and fostering team development. I built strong relationships with agency partners to promote the company and drive new business growth, while collaborating with vendors to meet tailored client needs and enhance service delivery. Additionally, I developed and implemented procedures and performance metrics to improve operational efficiency, resulting in consistent, high-quality claim outcomes and increased team productivity.

As a Senior Claims Examiner, I audited open and closed claims files to ensure compliance with state Fair Claims Practices and company guidelines, providing actionable feedback to improve adherence to standards. I led training workshops and developed educational materials for claims associates, enhancing their understanding of policy changes, coverage determinations, and best practices for handling complex claims. Additionally, I collaborated closely with underwriting and leadership on policy language revisions, offering insights from my claims experience to ensure clarity and consistency in coverage and liability determinations.

As a Field Claims Representative, I was responsible for investigating, evaluating, and resolving complex commercial property, liability, personal lines, and farm claims. I ensured fair and timely outcomes by thoroughly assessing coverage details and managing financial exposure through accurate claim reserves. My role required strong interpersonal skills and sound judgment, as I worked directly with customers and stakeholders to efficiently resolve claims, often in high-pressure situations, while maintaining a high standard of service and professionalism.