• Offer consultative hotel solutions for leads and events to group customers and ensure all daily operational functions of the lead andbooking processes are completed smoothly and authoritatively. • Establish and maintain positive relationships with our clients with ongoingtelephone and written communications. This includes working in accordance with national group account owners• Generate lead opportunities with all of our Hilton hotels, achieving individual booked revenue quotas for all hotels. • Achieve leadvolume, conversion percentage, and solicitation call quotas. This includes maintaining set standards for group customer response and leadquality. • Maintain high levels of customer service while adhering to Hilton policy and procedures as well as follow established BestPractices. This includes participating in hotel presentations and training programs to maintain updated product knowledge and sales skills. •Complete special projects as required or assigned and use• Update and maintain accurate sales information records, including account reports, events, history reports, traces, and general accountinformation. This includes documenting sales activities through lead and call reports; as well as submitting daily, weekly and monthly activityreports relating to leads generated, priority active leads (hit lists) booked revenue, client contact, and account activity.

Actively focused on, listening to, caring for and connecting with customers while performing reservations sales· Consistently answer inbound calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutionsand additional products and services.· Demonstrate the desire to make customers travel not only superior, but memorable by using superior communications skills and throughpersonal experiences.· Meeting and exceeding business goals by consistently maintaining above average key metrics and KPI's

· Grow key relationships within established accounts, develop customer-centric solutions provided by performing outreaches via e-mail,making outbound and receiving inbound calls, facilitating WebEx meetings, and using consultative selling approach by adopting Salesforceand other CRM reporting tools.· Proactively engage with C-level executives, technical consultants, influencers, and decision makers to attain book of business.· Partner with other business support groups, including Sales Engineers and Project Management and to close deals, generate agreementsand ensure successful completion ofclient's service requests.Seek out opportunities to attend advanced technical training, team meetings and submit weekly and monthly sales· forecast to maintain a robust pipeline.Education· Achieving and maintaining monthly pipeline sales goals by recommending and closing on net new white space products, up-selling,cross-selling while attaining contract renewals from both existing and new customers