• Receives 30-40 inbound calls per day and liaises between technical sales, 3rd party vendors, and clients to resolve concerns including but not limited to: procurement, inventory, quality• Consistently achieves and surpasses metrics and KPIs regarding time adherence, average handle time, customer satisfaction, and deviation minimization• Utilizes SAP, Salesforce, Cisco Jabber, and company-specific web-based platforms

• Managed high-volumes of samples across various research and development laboratories in internal transportation, storage, and shipping/receiving • Served as point-of-contact on customer site for scientific professionals, providing exceptional service and communication and maintaining long-term strategic partnerships• Maintained accurate records for any onsite inventory, utilizing safe handling and ensuring sample integrity• Adhered to SOPs and update as needed to uphold high… Show more • Managed high-volumes of samples across various research and development laboratories in internal transportation, storage, and shipping/receiving • Served as point-of-contact on customer site for scientific professionals, providing exceptional service and communication and maintaining long-term strategic partnerships• Maintained accurate records for any onsite inventory, utilizing safe handling and ensuring sample integrity• Adhered to SOPs and update as needed to uphold high levels of quality, safety, and timeliness as well as FDA/ISO regulations Show less

• Formed volunteer partnerships with 501(c)(3) organizations from initial lead generation and proactive outreach to strategic relationship building and volunteer management • Maintained expertise in growing optical product line of 170+ products and technical expertise in optical prescriptions, fit, and function to effectively sell and serve customers• Provided an aesthetically-pleasing and professional environment to attract additional customers and market confidence in optical… Show more • Formed volunteer partnerships with 501(c)(3) organizations from initial lead generation and proactive outreach to strategic relationship building and volunteer management • Maintained expertise in growing optical product line of 170+ products and technical expertise in optical prescriptions, fit, and function to effectively sell and serve customers• Provided an aesthetically-pleasing and professional environment to attract additional customers and market confidence in optical proficiency• Consistently achieved daily revenue goals for the site ranging from $8K-20K in sales through assisting 30-50 customers per shift Show less

• Promoted to Team Lead after two months as a Sales Associate after demonstrating exceptional leadership, proactivity, and problem-solving; facilitated a strong work environment through training and mentorship• Trained new associate members in various aspects of retail management, maintained 5-8 direct-reports, and assisted with performance reviews to support individual employee growth and success• Managed daily operations to support an efficient sales process, customer experience, and… Show more • Promoted to Team Lead after two months as a Sales Associate after demonstrating exceptional leadership, proactivity, and problem-solving; facilitated a strong work environment through training and mentorship• Trained new associate members in various aspects of retail management, maintained 5-8 direct-reports, and assisted with performance reviews to support individual employee growth and success• Managed daily operations to support an efficient sales process, customer experience, and team/store organization then conducted store closing of cash reconciliation and next-day staging Show less

• Completed certification in preparing and serving drinks by Starbucks• Excelled in all areas of the store management including register, drink orders, and stocking• Provided excellent customer service with knowledge in store information and product line