Robbie Toye Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Joondalup, Western Australia, Australia

The Digital Architecture and Engagement team is responsible for engaging with the University to understand present and future IT demands. The Business Engagement Analyst role partners with business areas and stakeholders across the University to identify and refine business requirements and act as a translator between the business and technical staff. This positions collaborates with project delivery teams to meet required outcomes and guides business areas through change management to implementation of solutions and processes.Projects and initiatives:* Confluence migration to Cloud* Forms digitisation* Social Media Management replacement

Perth, Australia

Working closely with internal and external stakeholders to develop creative and professional communications and support the strategic goals of the University. I contribute to developing and maintaining a strong team culture by actively supporting staff through change management processes, recognising the importance of facilitating smooth transitions during transformative initiatives. Projects and initiatives:* Implementation of UniComms project, involving University-wide replacement of traditional telephony solution with Microsoft Teams calling * Supporting staff and students to transition to teaching, learning and working remotely during global pandemic* Development of range of Career Guides to support student employability

Perth, Australia

• Providing a high level of customer service to students in person, over the phone and through written correspondence • Providing ongoing support and advocacy to students regarding a range of academic matters, including referral to appropriate ECU support services• Identifying opportunity for improvement and contributing to the future development of existing policies & procedures• Assessing and approving advanced standing and “Resume a Course” applications• Assisting academic staff in the assessment of applications for advanced standing, recognition of prior learning and higher degrees by research• Co-ordinating of admissions, enrolments and Potential Graduate Lists• Using Course and Publication System (CAPS) to ensure accurate preparation of course planners• Providing course structure change and enrolment variation advice

Perth, Australia

• Developing creative marketing and promotional content for social media, website, brochures, press releases and newsletters • Creating, generating and sourcing appropriate images to accompany content• Forging and nurturing valuable relationships with customers, staff, suppliers, local businesses, landlord and other relevant stakeholders• Conducting market research and analysing results to ensure relevance to changing business environment and customer needs• Building and maintaining consistent brand image • Identifying and implementing business development opportunities• Managing public relations events and media activities• Growing customer database

Graduate Certificate In Business, Wam 85.5

Bachelor Of Communication, Journalism And Professional Communication