Robert Upp Email & Phone Number

Kansas City, Missouri, United States

Overland Park, Kansas, United States

• Managed back-up care, tuition assistance and college coach programs for over 70K employees. Served as subject matter expert (SME) for post-secondary education.Selected accomplishments:
• Created and maintained policies and procedures that allowed for efficient performance of $23M tuition assistance program.
• Analyzed, prepared, and distributed monthly usage reports for 3 business groups, which allowed senior management to evaluate employees more effectively.
• Increased customer satisfaction by quickly responding to employees’ inquiries, escalations, and appeals by finding root cause and creating policy changes where needed.
• Established and maintained productive relationships with vendors, which allowed for contract review, statement of work (SOW) amendments, and change management to implement new benefits on time and seamlessly to end.

Overland Park, Kansas, United States

• Consulted on $200M medical plan, providing plan design and pricing recommendations to senior management. Acted as program manager for tuition assistance and total rewards programs.Selected accomplishments:
• Achieved $5M in annual savings by shifting costs through small deductible and out-of-pocket maxes, bringing both closer to industry benchmarks.
• Assembled and analyzed medical, drug, dental, and vision data used to create PeopleSoft rate table for every possible plan scenario.
• Modeled employee medical plan migration and made recommendations to management to drive utilization of consumer-driven plans, generating approximately $1.5M in savings.
• Designed detailed corporate medical dashboards that showed company spend, cost drivers, trend analysis, and benchmarking, resulting in the addition of a musculoskeletal program.
• Supported annual enrollment system testing, benefit administration, and informed enrollment, driving 10% more enrollment in lower-cost plan.

Kansas City Metropolitan Area, Kansas, United States

• Established and maintained processes in CernerWorks for managing scope, setting quality and performance standards, and assessing risk during project life cycle.Selected accomplishments:
• Led implementation of 101-bed hospital health system totaling $17.1M in revenue, including build out of servers, arranging onsite redundant internet connections, deployment, and testing.
• Planned and successfully managed 5 concurrent, high-profile hospital code upgrades while staying current on day-to-day activities.
• Reduced company labor costs by carefully planning and managing work completed overseas.
• Coordinated client-wide total system review, delegating sub-tasks across 6 system engineers and consolidating results into actionable steps that stabilized and unified production environments of 10 hospitals.
• Developed and presented 6-quarter roadmap involving domain strategy, code upgrades, infrastructure upgrades, and production changes, resulting in more stable production environment and reduction in downtimes.

Ann Arbor, Michigan, United States

• Oversaw, designed, and updated relational healthcare databases for large hospital clients leveraging strong problem-solving skills, with ability to think quickly and make sound decisions under pressure.Selected.
• Spearheaded phase 2 of multi-year implementation for company’s largest health plan client involving planning, specification writing, testing, and implementation of new data sources and over 100 custom fields, leading.
• Served as key team member on implementation of new health plan client that included onsite data summit, file layout design, custom field definition, and collaborating across multiple teams, allowing for a seamless.
• Facilitated planning, training, and implementation of offshore QA process, freeing up domestic workers’ time and providing 24-hour service to clients.