Robbie Wilkes work email
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Information Technology Specialist with over 28 years of experience in many areas of the I.T. field, maintaining a continued high level of interest and enjoyment of the profession, combined with innovative thinking, creativity, a thirst for knowledge, strong leadership and exceptional end-user skills.Project Planning and Implementation• Technical Lead / Knowledge Expert in all levels of project planning• Determine Project Hardware & Software needs• Development of scripts for SCCM, automated & manual deployment• Document all technical requirements & steps for hand-off to Service DeskManagement of Information Technology Support Staff• Day-to-day supervision / duty assignment & quarterly / yearly reviews • Management level responsibilities to include interview, selection for hire, orientation & training• Working manager – Functioning in support role while managing technical staffAdvanced Peer Support for Technical Staff (Second / Third Tier)• Provide answers in-depth research to advanced support problems• Interface with vendors & customer on known or found issues• Provide extensive testing, reporting & approval on patches & software updates• Development / Implementation of scripts to execute changes & clean-up procedures• Executive support, providing a consistent face Management / Governmental Staff & Officers• Provide training to end-users and support personnel• Creation of user-friendly documentationEnd User Support • Day-to-day on-site & help-desk support for local or remote sites• Installation, configuration & trouble-shooting of commercial & customer-specific software• Installation, imaging, trouble-shooting, repairs & upgrades of pc hardware / peripherals• Able to establish a good rapport with the customer & communicate on their levelApplication Design, Modification, Deployment & Maintenance• Development of PC applications in multi-user & stand-alone environments • Experience with multiple programming / scripting languages
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Sr. Field Services TechnicianGreen Light Technology Mar 2014 - PresentMaitland , Florida, Us
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Sr. Release TechnicianFloyd Medical Center Feb 2009 - Mar 2014Rome, Ga, UsInitial member / Technical Lead of Release and Deploy Project Interface TeamTechnical Lead / Knowledge Expert in all levels of project planning and roll-out, ensuring / maintaining standardizationDetermine Project Hardware & Software needs, gather quotes, order, develop configuration & oversee deployment Development of scripts for SCCM, automated and manual deployment, utility functionality and general operational activityDocument all technical requirements and steps for hand-off to Service Desk, providing after go-live Third Tier SupportAssisted in initial implementation of ITIL standards, centralizing documentation and installation media Provide planning & support for varied Project implementations, from establishing new facilities to software roll-out Phased Cerner implementation. Initial hardware and software installation throughout organization. Development of automated Cerner Tracking Boards, with centralized scripting / configuration, utilizing large displays in conjunction with Wyse and HP thin clients. Implementation of CareLogistics Patient Tracking system. Devised and scripted centralized configuration and launch of tracking boards, utilizing large displays and HP thin clients.Conceived, scripted and implemented centralized distribution of Freshloc temperature monitoring client software.Third Tier Support for Service Desk / Field Support personnel Creation of utility scripts and tools for use by Service Desk / Field SupportCreation of application deployment scripts and documentation for use by Service Desk / Field SupportConception, Customization & Branding of bootable imaging / repair utility used by Service Desk / Field supportEnd-user & Executive level help-desk and on-site technical support -
Information Systems ManagerSaunooke Management Systems, Inc. Sep 2008 - Dec 2008Part of a six person management team, providing "boots on the ground" support in the establishment of an organization created to provide disaster recovery "blue roof" aid, following the destruction caused by Hurricane Ike, in the Houston / Galveston area. Organization worked, in conjunction with F.E.M.A. and other governmental / private agencies, in supplying immediate and necessary repairs to homes and businesses damaged in the storm.Responsible for all I.T. and communication related tasks necessary in forming a base of operations and setting up shop, in extremely adverse conditions.Design and installation of Windows Server and Network Hardware, utilizing creative connectivity methods and backup power sources, in non-standard, but highly functional ways. As such, was able to establish internet connectivity, and outside communication, in areas where it was otherwise unavailable or extremely limited.Research and on-site inspection of locations to be utilized for storage and distribution of material, equipment and hardware used in repairs.Determined needs and ordered necessary materials, hardware and equipment, ensuring best price and quick delivery, in most cases, learning new terms and skill-sets in a highly stressful, extremely competitive environment.Organization and deployment of numerous and diverse roofing groups, establishing routes and coordinating with other organizations to ensure that no overlap occurred and quality standards were met.Calculated and tracked payroll for the subordinate roofing crews, comparing materials used against reported productivity, and determining where inconsistencies occurred.Design of web page, advertisements and pamphlets, as well as distribution and purchase of ad space, as organization transitioned from disaster recovery purpose to a commercial roofing repair company.
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Advanced Systems AdministratorEds Apr 1999 - Apr 2008Houston, Texas, UsThird Tier Support for entire account IT staff of more than 500 Field and Help-Desk techniciansManagement of four Field Support teams, in separate locations, consisting of 30+ employees. During contract loss / regain, dealt with 90% employee replacement, essentially providing all support while hiring & training new staff. Team-Lead & Technical-Lead Responsibilities of teams, consisting of 10 plus members End-user help-desk and on-site technical support Conceptualized and designed bootable media, containing tools utilized in trouble-shooting and repair of PCs, for distribution to the field technicians for day-to-day use Windows & Netware Server administration and connectivity -- System hardware / software installation and configuration Complete System Support, Updates and Repairs of a wide variety of hardware and software -
Systems Integration SpecialistIms Health Jun 1998 - Feb 1999Danbury, Ct, UsComplete System Support, Updates and Repairs of a wide variety of hardware and softwareSupport and Administration of global GroupWise email and scheduling configuration. Stabilized system, troubleshooting pre-existing problems and upgrading server hardware and software as necessaryDaily Monitoring and Tracking of diverse hardware, software and operating systemsUpgrade, Design, Troubleshooting and Repair of multiple related systemsCreation of a variety of manuals, in both online and paper formats for all aspects of system maintenance and supportDay-to-day help-desk and technical support -
Sr. Systems & Network AdministratorAmerican Red Cross Jul 1994 - Jun 1998Washington, Dc, UsManagement level responsibilities, to include budget & supervision of up to 4 individualsActed in I.S. Director capacity during absence of positionDay-to-day help desk and technical supportUpgrade, Design, Troubleshooting and Repair of Netware Bindery & Directory ServicesUpgrade of all workstations and software to provide for Windows’ compatibilityInitiated & Completed the Atlanta Chapter’s connectivity to the Internet via dedicated ISDN and static IP addressing, establishing “domain” name, SMTP Email Gateway access, and a presence on the World Wide WebHandled all aspects of conversion from 4mb Token Ring to 10/100mb Ethernet on over 100 desktops, including design & planning, pricing, ordering, wiring & installationPlanned and Completed installation of Novell networks and Wide Area connectivity at each of the six Atlanta area Service Centers. Provided each location, originally stand-alone workstations and DOS software, with access to network capabilities, Windows software, and connectivity, via ISDN, back to the Chapter and all resources there.Broadened use of email and scheduling, via groupware, to all chapter employeesInstallation of Network FAX and Print servers and modem pool, for increased usability -
System And Network AdministratorMatrix Resources Aug 1993 - Jul 1994Atlanta, Georgia, UsProvided day-to-day help-desk and technical supportLinked disparate internal networks together, allowing for better sharing of resourcesCompleted connection of all stand-alone workstations to networksUpgraded all DOS users to Windows environment and applications, upgrading systems as necessaryOrganized and streamlined network directory structure and resourcesEliminated existing 5250 emulation boards, providing AS/400 access through network -
Pc Programmer Analyst IiGeorgia Farm Bureau Apr 1990 - Aug 1993Macon, Ga, UsProvided day-to-day help-desk and technical supportInitial installation, upgrade and administration of networks in headquartersDesign and creation of a punch card elimination application, requiring data transfer to and from mainframe hostDesign and creation of Agent Transaction Tracking package for use in marketing and research for use in all Farm Bureau headquarters nation-wideAssisted in design and acted as Project Leader on rate calculation packages used in over 150 satellite offices -
Information Systems SpecialistUnited States Air Force Feb 1986 - Feb 1990Randolph Afb, Tx, UsProvided day-to-day help desk and technical supportInitial placement of PCs in ESC headquarters, as well as network connectivityHardware and software installation, programming, operations, connectivity and support of IBM 4381 mainframeDeveloped Time Usage Log for tracking application resource utilization, used through ESCDesigned and implemented Tape Label & Catalog program distributed throughout Air Force commands
Robbie Wilkes Skills
Frequently Asked Questions about Robbie Wilkes
What company does Robbie Wilkes work for?
Robbie Wilkes works for Green Light Technology
What is Robbie Wilkes's role at the current company?
Robbie Wilkes's current role is Information Technology Specialist.
What is Robbie Wilkes's email address?
Robbie Wilkes's email address is ro****@****ail.com
What skills is Robbie Wilkes known for?
Robbie Wilkes has skills like Servers, Integration, Technical Support, Disaster Recovery, Windows Server, Active Directory, Itil, Data Center, Scripting, It Service Management, System Administration, Teamwork.
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