Marketing Consulting: Communications, direct and integrated marketing, advertising, social media, change management, web development, and online marketing for small to medium-sized business clients.- Created and directed a cost-effective direct and integrated marketing campaign for San Jose Dance Theatre's The Nutcracker; leading to an increase in gross ticket sales from $370K to $650K in a year.- Developed a comprehensive marketing program for Tuxedo Wearhouse; leading to an increase in gross revenue from $824K to $1 million over three years in a flat competitive market.- Designed and developed custom-built, high converting websites and landing pages built on the world's number one Content Management System for a wide array of small businesses in the San Francisco Bay Area.

Perform QC of project stages using proprietary software tools.Work with Engineers to develop and roll out new or improved project stages:* Formulate policies and QC processes.* Develop, document and deliver training and training updates.* Create efficient user interface through providing feedback to engineers.* QC new stages as they are rolled out to global team, provide constructive feedback.Improve team performance:* Manually move work product through pipeline to completion.* Provide feedback and suggestions for improving tools software interface.* Optimize existing processes and provide ongoing feedback on tools and processes.* Interpret customer feedback, monitor satisfaction and help drive programs to improve individual and team performance.Analyze metrics, recommend operational flow improvements based upon analyses.Deliver projects on aggressive deadlines.

Co-own responsibility for account management initiatives at Go.com (Infoseek). Developed strategic partnership implementation plans, establishing performance measurements, and coordinating tactical plans with partners to capture revenue opportunities. Worked with product management group to analyze and modify product development.

Led the strategic planning and delivery of a comprehensive Internet marketing campaign that included Web site development and production, online promotional activities, and banner advertising programs. Developed the project management plan for the 1998 Goodwill Games and 1999 Jr. Goodwill Games. Managed the technology, medical, and drug-testing programs for Games, fulfilling budgeting, hiring, and training duties.

Assisted with coordinating on-site planning, preparation, and administration for U.S. delegation of the 1996 Olympic and Paralympic Games. Paralympic Envoy and key liaison for USOC.