Robbin Rogers Email & Phone Number

Short term contract to update healthcare software documentation

PERSONAL & PROFESSIONAL GROWTH August 2018 – Present Remain nimble to technological advancement and project methodology through professional development. Currently working toward PMP re-certification and studying for SAFe Agile Scrum Master. Taking CSS and Python courses. Worked a number of contracts that were mostly NDA.

San Jose, Ca, Us

Brought on board to analyze and overhaul existing processes and procedures for ever-evolving software tool sets. With meticulous attention to detail and a zeal for understanding the ‘why’ behind every practice, developed comprehensive technical documentation and promoted smooth knowledge exchange between cross-disciplinary teams. Motivated and oversaw up to 5 support personnel. Composed 8-10 documents of 150-200 pages each per quarterly product release.• Spearheaded a new writer onboarding process to enable nearly instant productivity. Gathered information from on-site and international technical support engineers and documented all equipment set up and installation steps. Reduced onboarding process from 4 days to a ½ day.• Maximized learning comprehension by standardizing application tutorials with consistent language. Created a boilerplate introduction with modifiable keywords, eliminating the need to rewrite introductions for new tutorials. • Trimmed documentation time by 75% upon automating certain documentation types, process enhancements, translation process improvements, and tools evaluations. Improved consistency across documentation style and voice.• Shaved support calls in half on complex AMBA/AXI protocol affecting 200+ pieces of IP. Gleaned insights from engineers and marketers to write an intuitive user guide which was embedded as company standard for IP programming compliance.• Rescued a project that had been handed off multiple times. Set benchmarks and monitored weekly progress to complete project within 3 months. Introduced a standalone document for an essential utility which cut support calls by 60%.• Devised the Information Share Program that was adopted worldwide by Tech Pub managers. Ensured 40+ writers remained abreast on important information. Tied program to corporate training, allowing writers to earn learning credits.

Longmont, Co, Us

Writing documentation on SAN/NAS products.

Us

Progressively promoted to senior project manager, fostering a dynamic team of 20 technical and support personnel. Leveraged DiSC and Myers-Briggs training to drive self-awareness of each team member and enhance group cohesion. Cultivated a highly productive and engaged team with zero turnover in 12 years. Weathered tumultuous times in Silicon Valley and change in ownership through high-touch coaching and mentoring premised on co-creation and proactive promotion of vision and value.• Minimized production errors by 45% on time-sensitive actuator assembly. Collaborated with mechanical engineers to analyze every action required at Build and Test stations. Generated SOPs to integrate multi-step manufacturing processes.• Catalyzed swift problem resolution upon significant leadership change. Conducted gap analyses on pilot lines running 3 new products in a Singapore factory. Directed team throughout hardware and script replacements and upgrades.• Revamped data collection process to modular manufacturing standards. Led team throughout research and architecture documentation. Equipped Singapore factory with a fully documented, reproducible system with streamlined reporting.• Reduced email and walk-in support requests by 75%. Strengthened team autonomy by leading a collaborative project to design and implemented a First In/First Out database queue―with new tool up and running within one month.• Commanded project from conception to implementation of an automatic back-up system for the Singapore factory. Offloaded programming onto temporary EDS engineers to meet ambitious milestones―shaved a 24-month delivery schedule down to 18 months. Wrote all installation material, led system install, and trained counterparts.• Devised and rolled out the IT PMO structure. Standardized the statement of work (SOW), scope, design, implementation, risk factors, project importance ranking in Corporate Goals, resource scheduling, installation, and closure.

Bsit, Information Technology Study - On-Hold

Bachelor'S Degree, Bsit

Education record

Associates, Programming, Systems Administration - Study

Associates Study, Technical Writing

Bachelor'S Degree - Incomplete, Philosophy