Robbin Frazier Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

Robbin leads the planning and execution of community-oriented activities, partnerships and engagement at the organizations and agencies at CHAI. Her position proactively cultivates, grows, and manages CHAI’s network of partner community agencies and organizations, and placing a special emphasis on increasing collaboration with black, indigenous, and.

Greater Minneapolis-St. Paul Area

* Promote and support ongoing education and advocacy, both internal and external, on health equity and disparity issues, challenges and opportunities resulting in increased race, ethnic and cultural competence and responsiveness. * Facilitate the identification, prioritization, and development of diversity and inclusion initiatives across the organization.

Edina, Minnesota

* Focus on education, advocacy, and referrals, promoting the organization’s programs and services, and providing community education and outreach to communities of color to address health disparities.* Coordinate early identification and intervention among medical professionals, care coordinators, and clinic teams, along with the establishment of clinic.

Greater Minneapolis-St. Paul Area

• Accountable for service delivery and customer care for Internet, voice, and data services and products, with success measured by service quality, customer satisfaction and team productivity.
• Ensure customer care call center runs effectively and efficiently through high compliance and use of customer relationship management system, metric reports, coaching and process documentation and training.
• Serve as primary liaison between customers and engineering, provisioning, equipment and field operations teams, for successful implementation of projects for medium sized enterprises and Fortune 500 clients.
• Maintained high degree of customer service, client case volume management and productivity through three system upgrades. Provided IT feedback to improve the customer experience and employee productivity.
• Supervise, motivate and provide professional development opportunities for team by building a tiered career path, new job titles and descriptions, implementing performance feedback and reward systems. Accomplishment.
• In past 12 months, successfully managed 36% increase in customer case volume while reducing case resolution time by 6% during a period of 50% staff turnover and increased provisioning responsibilities.

Greater Minneapolis-St. Paul Area

• Provided strategic planning, product management, market plan development and executional services for businesses and non-profits in health care, K-12, life planning and care, desktop and network IT solutions.
• Highlight clients and organizations include: Service Corporation International (SCI), Velocity Tech Solutions, Inc., American Cancer Society, Jewish Family Services of St.Paul, and PHCA.
• Assisted product management teams with development of processes to support new product development and launch.
• Simultaneously launched private equity-funded joint venture in health care servicesAccomplishment Highlights:
• Wrote funding grants for non-profits, which helped them successfully launch operations.
• Aided business clients in developing accelerated product plans for goal achievement.

• Secured funding, developed and launched professional Home Care Agency for northern Twin Cities senior market.
• Developed outreach model for prospective clients and families’ needs in care plans and caregiver matches.
• Recruitment, screening, training of caregivers and Home Health Aides under RN supervision.Accomplishment Highlights:
• Compliance with state home healthcare regulations through the development of tools, processes, and resource plans to ensure exceptional care and independent living.
• Developed referral relationships and systems for immediate response to individuals and families requesting counseling, options and resources for seniors.
• Launched Aging Resource Group for Twin Cities Chamber of Commerce. Nominated for small business of the year.

• Responsible for strategic planning, market plan creation/execution, product innovation and development, revenue growth and margin management for team of one director, 10 product and market development managers.
• Profit/loss responsibility for $70M+ in professional services, customer premise equipment, long distance, web hosting, data communications and voice services over the Internet (VoIP).
• Prioritized and coordinated business initiatives with innovations, technical, systems and operations teams for successful launch of new products, achievement of corporate objectives.Accomplishment Highlights:
• Grew business-to-business revenue by 38% and increased revenue for flagship product by 147%.
• Increased professional services revenue from less than $200,000 to over $2M in two years.
• Launched over twenty-five new products and feature enhancements for a suite of Internet based solutions for small and medium size business enterprises, wholesalers and rural telephone companies.

Omaha, Nebraska; Scottsdale, Arizona, Minneaplois/St. Paul, Miinnesota

Numerous product, marketing, sales, and operations positions including, but not limited to the following: Director of Long Distance Product Management, Director of Business Local Services Product Management, Director of Market Management and Analysis, Sales National and Local Accounts

Transitioned from the marketing and product area into customer care operations for nationwide start-up division. Promoted to departmental operations leader within fourteen months. Directed operations readiness for market introduction, product promotions and new business initiatives. Launched product line in thirteen geographic markets during the first five.

Directed the operations delivery of integrated DSL, Internet and Web based business solutions for start-up business unit. Established project management office, including development of cross-functional operations implementation teams. Prioritized work activities with product, marketing and channel teams to define and execute the customer experience..

Responsible for strategic decision inputs involving service specifications, market positioning, market entry, new product launch and shareholder value. Implemented new division-wide strategic planning process and developed customer loyalty/retention system. Directed market intelligence defining unmet market needs, market size, competitors, new technology.

Bachelor Of Science In Business Administration, Double Major: Marketing, Finance

Mini Mba, Health Care Management

Mini Masters, Medical Technology Management

Health Advocate Pathways Program

Enrolled in classes part-time for the Health Advocate Pathways Program, a partnership between Project Pride in Living (PPL), Metropolitan.