Engineered system baselines for servers and workstations, resulting in a 15% increase in system performance.Successfully implemented CrowdStrike, upgrading previous AV solutions and enhancing endpoint security.Enhanced systems in compliance with regulatory standards, reducing vulnerabilities by 25%.Led disaster recovery exercises, ensuring minimal downtime and achieving a 20% reduction in recovery time.Identified, assessed, and remediated vulnerabilities, enhancing overall security posture.Played a crucial role in incident response, ensuring swift and effective actions during security events.

Provided repair services to small business and private customers in order to maintain operation.Consulted with clients regarding technological issues and solutions to meet their specific needs.Worked on systems off-site for major repairs and/or rebuilds to return to operation ASAP.Disassembled systems on site to diagnose issues and make approved repairs.Diagnosed software issues, installed updates or new software and removed malicious programs.

Spearheaded engineering functions for diverse security solutions within large-scale client environments, leading to a 20% improvement in overall security posture.Formulated actionable security recommendations based on event analysis, contributing to a 30% faster response to security incidents.Contributed to special projects, showcasing adaptability and expertise.Optimized CrowdStrike rules, resulting in a 15% reduction in false positives.

● Revamped systems and policies, significantly reducing the attack surface by 20%.● Played a pivotal role as a subject matter expert in data loss protection, resulting in a 35% decrease in databreach incidents.● Authored the DLP policy used by the bank, guiding leadership and subordinates.● Recognized by the CEO for exemplary leadership on various projects.● Led a comprehensive vulnerability management initiative, resulting in a 30% improvement in system security.

Provided extensive support across the corporation, managing a team of 3, achieving a 25% improvement in ticket resolution time.Delivered helpdesk and onsite support, ensuring optimal functionality in a varied business environment.Installed, configured, and upgraded hardware and software.Spearheaded the setup and deployment of networking and wireless networks, resulting in a 20% improvement in network performance.

Communicated directly with account managers, staff and customers to obtain their specific configurations and personal needs to ensure complete customer satisfaction.Maintained a minimum of 160% completion rate on assigned production goals.Serviced computer systems and servers to help ensure consistent system up time for clients.Performed complex enterprise installations and network configurations to ensure 100% quality.

Graded a minimum of 12 other agents calls per day and delivered coaching feedback to agents promptly to better ensure accuracy in information provided to meet PCI compliance.Worked as an intermediary between the client and agent to provide strong training opportunities.Applied strong attention to processes and procedures to help protect industry PII.Reports always completed ahead of deadlines which allowed me time to take calls as well

Entered data pertaining to shipping services into the company’s databaseManaged shipping and receiving operations of the company on a daily basisOversaw the packing and recording of outgoing goodsOperated a forklift for the purpose of loading and unloading shipping containersLed the department by delegating duties to employees on a daily basis