Shaun Robbins Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Identify and remediate organization-wide operating gaps in either a single business or across multiple businesses• Partner with the CEO and business leaders to execute strategic initiatives in resolving respective operational gaps• Understand and deliver business strategic commitments to ensure they are successful and timely through weekly leadership meetings• Lead key initiatives to deliver project objectives for medium to large-sized agile projects• Indirectly manage business intelligence and development teams, helping prioritize top priorities• Work with our BI team to create effective Tableau dashboards for business partners to understand how their organizations are performing• Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and demos with the team and product owner/stakeholders• As needed, proactively act as a product owner to drive solutions against strategic initiatives such as with the new SBJ iOS mobile app• Implement and support principles, rules, and processes• Execute and manage repeatable playbook to execute print and digital advertising fulfillment• Deployed companywide Salesforce training program and ongoing sales support remedial training• Make recommendations for continuous improvement to enhance the effectiveness• Assist key business users with backlog creation, grooming, and prioritization• Define cadence and co-management relationships with third parties, as appropriate, to deliver initiative objectives• Proactively identify and eliminate impediments and facilitate the flow• Maintain and publish agile metrics• Collaborate closely with the CIO and key business stakeholders to facilitate release management across teams to coordinate release scheduling• Maintain software release schedule and act as a liaison between teams to ensure proper communication• Cultivate robust and sustainable working relationships between business and technology teams to foster a cross-functional team environment

Jacksonville, Florida, United States

Worked with multiple teams to manage highly visible efforts within the risk and control area of Citi. The efforts help ensure the continued due diligence of Citi's robust risk and control process. Kept senior management informed of progress and key decisions that were being made to ensure a cohesive mesh between the multiple projects in flight. In addition to senior management, worked closely with product managers, creative teams, and technology teams.

Responsible for optimizing and managing records management function for all of GCT. Coordinate with GCTs Records Management Officers (RMO) to ensure that proper tasks and procedures are occurring for their organizations records. Streamlined the records management structure to align with GCTs org structure, in order to limit contact points and clarify which org owns what records.

Centralizing critical data, metrics, and reports to ensure consistency, reduce duplication, and increase transparency. Improving processes to streamline decision-making and empower the organizations within Global Consumer Technology (GCT) by providing visibility within their organization at any people manager level. Leading efforts to unify many of the Business Manager tasks presently managed independently by each Business Management team to drive consistency across GCT. Led the creation of a centralized scorecard report to provide a single touchpoint to view both corporate and GCT metrics. I guided the direction of what metrics to include within the scorecards and worked to ensure detailed direction was provided along the way. This directly resulted in a detailed scorecard that allows teams to dive into reported metrics and understand their root cause. Work with various groups to ensure the desired result is delivered and meets the needs of all groups across GCT.

Financial Management – Led and supported activities related to budgeting, forecasting, and capacity projections for Chief Administrative Office (CAO). Participated in the management of the CAO annual planning cycle, collaborating with Finance. Supported coordination and production of monthly review decks, and other planning/governance related reporting deliverables for the heads of GCT and Operations. Identified and implemented performance improvement opportunities. Provided input into topics for review/decision by the O&T and CAO leadership team. Review all materials for completeness and reviewing/resolving open items. Independently managed projects/programs using communication and diplomacy skills to persuade and influences others to complete tasks. Pipeline Management: Managed follow-ups to ensure items are tracked until completion. Applied comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.

Managed $28MM budget and KPIs for a Quality Assurance organization of 300 contractors and 25 employees. Responsible for being the first reviewer of executive level reporting regarding the financial state and program state for various initiatives. Partnered with several program stakeholders to ensure funding and alignment to annual plan. Work with those partners to gain approvals for incremental funding as needed. Created a financial governance model working with the CitiBanamex IT CFO and Domain Directors for allocations from Singapore and the United States back to Mexico. Drove vendor management strategy, as well as maintain resource profiles for ramping up and down project teams as needed based on demand. Functioned as a member of the leadership team participating and driving leadership activities which included strategic planning, operational oversight, and process improvement initiatives. Led annual capacity planning and budgeting reviews for the International QA and Rainbow organization. Presented organizational productivity, financial health, resource strategy, KPI, and program status to executives through Monthly Operating Reviews.

Built and communicated initial project schedule and milestones, as well as subsequent schedules related to Project Change Requests. Tracked project progress, at the release level, throughout the project lifecycle by collaboration with Internet & Marketing project leads (Associate Product Manager or Delivery Coordinator) to ensure milestones are met and projects remain on track. Escalated appropriately when deliverables fell off schedule and assisted project leads with overcoming obstacles to get the projects back on track. Produced weekly project status reports for Internet & Mobile management to use for talking points during weekly meetings. Assisted the Accessibility Team manage projects and ensure on time delivery of assets and information.

Manage the creative process for web development projects for Citi GCMIO, ensuring business needs are met, while caring for the Citi brand in all touch points. Interface daily with creative, IT program management, development leads, CMS and testing resources to establish and manage the project structure and schedule.

Results-oriented account manager with experience developing marketing campaigns, fine-tuning processes, and developing strategies for individual partners. Consistently exceeded goals by growing accounts through proven results and continually going above and beyond the partner’s expectations while keeping a focus on the goals of the organization. Responsible for the day-to-day management of several partners that made up approximately $6,250,000 in annual company revenue: including Cigna, Dun & Bradstreet, First Data, Landstar, Merchant Circle, Progressive Insurance, SMG, and Tenet Healthcare.

Responsible for reports and presentations to management and partners informing them of the status of account fulfillment and providing them with the necessary data and input to understand the needs and concerns of new and ongoing projects.Analyzed results data to identify the outcome of actions taken, and determine the necessary next steps based on that data.Managed a team that creates and maintains online marketing accounts on Google, Yahoo, and MSN.Developed new training and standards to increase the quality of work performed by the team. This directly transferred into an increase of account fulfillment from 70% to 90%.Provided training to maximize the output of the team, with production more than doubling after taking over the team. Consistently recognized for helping my team and other teams in the company hit their daily, weekly, and monthly goals.