Client concierge addressing current and future client needs, support ticket escalations and other account management; Cyber security and governmental regulation compliance; network,telecom,desktop support; office operations;

Helping clients verify compliance with HIPAA and cybersecurity best practices; streamlining internal procedures and documenting; installing, troubleshooting and remedying various IT, network, and telephony systems.

• Consulted with small business on IT needs, solutions, resulting in decreased communications and subcontracting costs by improving remote data sharing, upgraded equipment, personnel training• Quickly identified method for improved thermal transfer in experimental solar process for client• Have tutored numerous high school students in various subjects resulting in minimum of one letter grade improvement, usually more• Property management--collect rent, perform or contract maintenance, and tasks as needed for remote property owner

Established formal business systems and policies to assist in business expansion from a one-man shop to a multi-crew operation.

Order Fulfillment, Customer Service, Documentation Management, Talent Acquisition, Logistics Monitoring, New Client Screening

Verify types and amounts of hazardous chemical in university research labs considered "High Hazard"Improve consistency of chemical records by verifying consistent naming conventions and other recording irregularities

• Streamlined complex and confusing administrative policies that also improved student performance• Developed and implemented 10+ curricula in multiple related subject areas delivering them to various sized groups, modifying regularly• Trained and mentored nearly 100 graduate students over 28 quarters on lab course management and teaching• Trained approx 3000 upper level university science and engineering students in data/error analysis and technical writing over 28 quarters• Customized individualized career advising to nearly 1000 students over 13 quarters• Developed long-range improvement plan for student laboratory program• Redesigned laboratory floor plan for renovation, improving traffic flow, safety, ergonomics, modular space design, overall efficiency• Skilled at troubleshooting mechanical and process failures/problems• Developed spreadsheet tools for improved record keeping and analysis for multiple course sections• Organized and/or facilitated multiple extracurricular groups• Coordinated student foreign exchange program

• Programmed in XHTML, CSS, WebAgent, and Natural programming languages

• Evaluated issues in procedures/communications to improve QA/QC performance• Evaluated commercial software for predicting physical properties• Analyzed databases to assess background air quality at various US cities• Managed WMD sampling lab, Iraq Survey Group, Baghdad, Iraq• Led instruction team for 40 hour basic chemistry course for the 6th CST HazMat team• Coordinated with subcontractor to upgrade physical property prediction software• Active as subject matter expert in developing new sensor technology• Subject matter expert in preparing various training/reference documents• Scent training sample preparation, Austin Police Dept Search & Rescue Team• Ability to handle sensitive information

• Responsible for the Physical Chemistry program• Taught General Chemistry and Integrated Science for Elementary Ed. Majors• Maintained departmental NMR instrument• Member of department, college & university committees, including a faculty search committee• Student advising and counseling