www.lastingtraditionsllc.comRelaunch of Lasting Traditions to take advantage of the opportunity provided by the resurgent local construction economy. Providing residential and light commercial design services for builders and homeowners throughout Central Oregon and to the Pacific Northwest. Member of the Central Oregon Builders Association."Specializing in new designs and renovations- From starter homes to retirement dreams."

Promoted to the Customer Loyalty department as a Retention Specialist to reduce subscriber loss and build brand loyalty. Core duties included receiving calls from customers at risk of cancelling or with issues other departments could not resolve, determining correct resolution, and positioning the benefits of re-contracting with T-Mobile. Highest considerations were balancing the interests of the customer vs. meeting budget and efficiency goals to achieve a "win-win" in a high stress multi-system environment. This position is often the final point of contact for customers at T-Mobile.* Recognized nationally for performance by a Vice President for exceeding revenue goals reaching rank of #5 out of over 10,000 customer service employees across various departments.* Certified in Sales & Service by "C3 Customer Contact Channels" which is in-depth training to increase success rate for re-contracting subscribers and securing monthly revenue.* Awarded Elite/mentorship status 18 separate months for top performance which allowed me to mentor peers and new hire employees to increase group performance.* T-Mobile Inner-Circle winner which is their corporate recognition awarded for maintaining consistently high performance levels generating contracts most efficiently for the company.

Provided customer service to inbound callers for a wide range of questions and concerns, from general billing and product sales to device/systems troubleshooting and handling consumer complaints. This position is the primary customer contact point and the frontline 'face' of T-Mobile. Transitioned from this role to the Customer Loyalty Department.* Immediately achieved top rankings in performance with 30 days after new hire training which reduced the normal company costs of follow-up training and daily supervision.* Ranked first to promote to Customer Loyalty in my hiring round based on quality interactions that built high customer satisfaction balanced with low use of company credits and discounts.

Executed all aspects of residential and light commercial design from initiating and responding to new client contacts and requests for information, sales and writing contracts, to producing design drawings and specifications for successful permit submission. Coordinated project needs with other trades. Visited and inspected job sites. Responded to the changing needs of clients to ensure the right design solution for their unique property and budget considerations. * Achieved the rank of Professional Building Designer while a member of the American Institute of Building Design (AIBD), showing the ability to administrate all aspects of residential design.* As a member of the Central Oregon Builders Association (COBA) was appointed to serve as a judge for the 2007 Portland Oregon Tour of Homes, which increased the visibility of the company.

Developed and managed new home designs for planned communities and individual home sites. Participated with sales manager by meeting with potential clientele and establishing project parameters. Coordinated design intent and advised the field project managers, and obtained engineering and architectural review approvals. Moved into full self employment as Lasting Traditions and continued to design and consult for Tanager.

Headed all drafting production for a regional design firm. Was responsible for all website originated sales of stock home plans for designsforliving.net, and for providing customer support and consultation. Participated in hiring and provided new employee training, and made decisions for software and computer purchases. Duties included work at home with minimal oversight.* Worked under the owner to transition the company from a hand drafting sole proprietorship to a computerized drafting and design company which more than quadrupled production and profit.* Won the contract for a large luxury home design project in Arkansas which allowed the company to establish visibility in the eastern US and establish itself as a nationwide design firm.