Robb Koons, Mba Email & Phone Number

Marion, Oh, Us

Marion, Ohio, United States

Marion, Ohio, United States

As a Training and Development Officer at CNB:-I facilitate the Manager Essentials Series for new managers-Oversee the management trainee programs-Co-chair the CNB DEI Committee, and lead the Bankers with Pride ERG-Serve as the certified training liaison in the Learning & Development Department, specializing in DEI Training.

Developed, administers, and monitors Manager training for all new Managers Redesigned Consumer Loan Training to include an Introduction to Credit for better employee understanding and skill enhancement, without overload.Certified Conversations trainer, aiding the frontline in building stronger client relationships.

Bucyrus, Ohio

-Provided exceptional personalized customer service and manages branch operations, demonstrating leadership to exceed goals. -Facilitated quality deposit accounts, loan processing, and business referrals to enhance client solutions. -Drives outstanding growth in loan and deposit balances at branch level. -Exemplified organizational core values and mentors Universal Associates to foster leadership and skill development. -Ensured exceptional employee and customer experiences, actively engages in community events, and promotes staff participation.

As a Personal Banker II:-Utilized consultative sales and Financial Needs Assessment to understand customer profiles and address current and future financial needs-Maintained deep knowledge of Retail consumer and small business products/services, recommending solutions aligned with our value proposition-Consistently achieved customer experience and production goals, driving year-over-year revenue growth as per Financial Center P&L-Guided CSRs in sales and referrals, ensuring high customer satisfaction through professionalism and proactive assistance

As a Lead Customer Service Representative: -Initiated conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals-Personally maintained a balancing record, finding and correcting errors and asking for help in this process as needed-Handled customer issues with professionalism and seamlessly directing complex issues to management staffTrained and developed new and current Customer Service Representatives-Monitored operations behind the Customer Service Representative line

Master Of Business Administration - Mba

Certifcate, Diversity And Inclusion For Hr

Bachelor'S Degree, Business Administration And Management W/ Human Resource Management

Early Childhood Education And Teaching

Education record