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Innovative executive with extensive experience across sectors leading transformational strategies and initiatives that have enabled growth, scale-up, business integration, cost savings, quality improvement, and value creation. I have worked in highly complex environments, including a multi-faceted health and hospital system and a multi-billion-dollar investment firm, and have brought a combination of strategic, creative, and analytical skills to solve key challenges.My work involves simultaneous focus on operations, processes, workflows, technologies, and people, built on a foundation of data and information. I collaborate closely with diverse stakeholders to develop the business case, obtain buy-in and support, and drive momentum for new plans, solutions, systems, and policies. I deeply enjoy coaching and developing high-performing teams on critical projects and engaging team members across functions. These are my invaluable partners as we forge the path forward to lasting change and results.My expertise includes: Strategic Planning & Execution, Operations, Lean Six Sigma, Process Improvement, Technology Implementation, Organizational Metrics & Scorecards, Financial Proformas, Modeling, Team Leadership, Communication, Change Management
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Transformational LeaderApollo IntelligenceWilton, Ct, Us
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Transformational LeaderApollo Intelligence May 2021 - PresentStamford, Connecticut, UsConsulting to this innovative business intelligence firm, leading transformation of operations and processes to support integration of 2 subsidiaries, and to build capacity for double-digit growth and scale up. Work closely with CEO, CPO, CTO, and COO; report to CEO.Integrated one subsidiary’s business processes into Salesforce, eliminating manual spreadsheets, sunsetting legacy systems, and establishing both businesses on one platform.Established and gained buy-in for plan to develop and launch new workflows for core business processes, with significant projected returns for the next 3 years. -
Executive DirectorSvpglobal Jan 2017 - Apr 2021Greenwich, Ct, UsLed operations and workflow optimization across 5 management functions (32 processes) of this investment firm, enabling the business to scale, operate with efficiency and transparency, and manage compliance and risk. Reported to COO.Steered timely end-to-end selection and implementation of new tech platforms—such as Salesforce, Tableau, Geneva, Backstop, Concur, and Chrome River—that scaled as business grew nearly 2.5X.Spearheaded transition from multiple legacy CRM systems to Salesforce, empowering multiple teams to communicate on one platform with custom user interface.Developed analytics and business intelligence platforms to track/synthesize portfolio costs for the first time. -
Executive Director Of Operations (Transformation)Stamford Health Dec 2013 - Jan 2017Stamford, Ct, UsLed enterprise strategic initiatives, as well as planning and operations for multiple departments (Emergency Services, Intermediate Care, Infusion Center, Outpatient Rehab, Sleep Center, and Analytics & Innovation). 12 direct reports, staff of 190, reported to COO.Spearheaded design, transition, and operation of new $450M state-of-the-art hospital (opened September 2016); led redesign of 125+ value streams across all departments that emphasized efficiency, innovation, and positive patient experience.Created and deployed first Lean Six Sigma process improvement program; led/assisted 50+ projects, resulting in $7M in savings in 3 years.Implemented Tableau, enabling robust reports and dashboards and an automated solution to watch key metrics; grew rapid system adoption to hundreds of users. -
Director Of Operations & Clinical Effectiveness; Director Of Sleep CenterStamford Health Apr 2008 - Dec 2013Stamford, Ct, UsLed project management office focused on performance improvement initiatives across all operational departments and developed strategic growth plans for key service lines. Reported to COO.Initiated, designed, and led bi-weekly Operational, Financial, & Quality Briefing—system-wide meeting with 80+ high level physicians and administrators to review key metrics such as volumes, HCAHPS, and finances—driving transparency and accountability.Established and co-directed Business Intelligence department that transformed metrics into a strategic asset.Tapped for interim operational leadership roles, and served as operational advisor for multiple departments, including Radiology, Laboratory, Emergency, Dietary, Environmental, Transport, and Cancer Center.
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Senior Project Manager, Organizational & Clinical Effectiveness GroupStamford Health Sep 2004 - Apr 2008Stamford, Ct, Us
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Metrics & Performance Management ManagerBny Mellon Jul 2002 - Aug 2004New York, Ny, Us -
Consultant, Lean Six Sigma Green BeltPricewaterhousecoopers Nov 1999 - Jul 2002Gb
Robb Mercer Skills
Robb Mercer Education Details
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Mississippi State UniversityMarketing -
Nova Southeastern UniversityOrganizational Development
Frequently Asked Questions about Robb Mercer
What company does Robb Mercer work for?
Robb Mercer works for Apollo Intelligence
What is Robb Mercer's role at the current company?
Robb Mercer's current role is Transformational Leader.
What is Robb Mercer's email address?
Robb Mercer's email address is rm****@****bal.com
What is Robb Mercer's direct phone number?
Robb Mercer's direct phone number is +120335*****
What schools did Robb Mercer attend?
Robb Mercer attended Mississippi State University, Nova Southeastern University.
What are some of Robb Mercer's interests?
Robb Mercer has interest in Children, Home Improvement, Snow Skiing, Performance Metrics, Scorecards, Organizational Development, Golf.
What skills is Robb Mercer known for?
Robb Mercer has skills like Healthcare Management, Healthcare, Six Sigma, Healthcare Consulting, Process Improvement, Organizational Development, Strategic Planning, Meditech, Business Process Improvement, Leadership, Project Management, Problem Solving.
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