Responsible for advising on, developing and delivering the ICT capacity and support to an increasingly mobile user base that consists of 350 staff across a network of 14 national and regional centres, 50 national Executive members and 350 Local Association Secretaries. • Introduction of SLAs and KPI reporting • Delivered enterprise wide implementations of critical business systems: Legal casework management system (Visual Files), Exchange 2013, Citrix Xenapp• Delivered Windows 8 rollout to all NASUWT sites• Improved relationship between IT and the organisation• Managed implementation of new corporate website• Brought all IT support into IT team• Implemented new phone system for a new call centre• Migrated regional and national PBX’s to new phone system at headquarters, including switchover from ISDN to SIP• Advised on committees for IT solutions for Executive members and Local Association’s• Implemented new managed print solution• Part of the Annual Conference planning team• Roll out of mobiles to Staff and Executive members and Local Association’s• Implemented Aruba Wi-Fi Solution• Implemented Polycom video conference solution• Managed transition of MPLS network to new supplier• Part of regional and national centre refurbishment team• Implementing new membership system• Implementing new payroll system• Implementing new finance systems and reviewing finance processes

Responsible for the operational delivery of IT infrastructure services for one of the UK’s leading providers of technology products and services. Accountable for all aspects of IT infrastructure and support, delivering 24/7 enterprise-wide technology services to internal customers and 14000 external clients • Improved perception and visibility of IT; introduced SLAs and KPI reporting • Delivered enterprise wide implementations of critical business systems: Office 2007, Exchange 2007, MS SharePoint 2007, MSCCM.• Ensures ongoing IT compliance with strict quality, data protection, regulatory & governance standards • Delivery of critical services to a network of 14,000 external clients • Improved SLA performance from 56% to 99.7%• Implemented ITIL and ISO9001 compliant policies and practices • Recruitment, appraisal, training and development of support staff• Implemented centralised management, monitoring and software deployment solutions• Introduced enterprise wide CITRIX secure remote access solutions • Managed ISO9001 & Microsoft Gold Partner accreditation• Outsourced printing and imaging solution and support. Reduced costs by 33%• Introduced perimeter security solutions – email / web filtering and host intrusion detection systems• Implemented a Hardware Asset Management solution• Introduced an effective backup strategy• Consolidated two Phone systems to one

• Supporting 7 Netware 6.0 servers and 75+ windows servers,(a mix of operating systems (NT/2000/2003)• Responsible for E-mail and web filtering• Administering both the Novell E-directory and Microsoft Active Directory; including the creation and deletion of resources, and the security of both directories• Responsibility for applying file rights, maintaining space restrictions, and the security of all servers• Administering the groups E-mail system, Microsoft Exchange 2003, with a Microsoft Outlook 2000 client• Managing the software deployment to the 1000+ desktops via Novell Zenworks For Desktops 4.0, using this software to maintain the Microsoft group policies, and remote management policy of the desktops• DHCP allocation• Third line supporting for calls passed over from support team, and daily and weekly checks are also carried out to make sure of high system availability

• Responsible for work allocation to team• Often deputised for support team manager• Supported 1400 internal clients on a first/second line basis• Participation in on-call rota• Main responsibility for new user creation process