Rob Boschen Email & Phone Number

Indianapolis, In, Us

Acworth, Ga, Us

Provided strategic technology and information security leadership and planning in coordination with the overall business objectives to a 50 Physician privately held Urology practice with 36 clinics and ASC’s across Georgia. As part of the Executive Leadership Team, engaged with peers to establish a culture of transparency and accountability resulting in alignment of goals and actions within operational teams. o Led the rapid deployment of Work-From-Home services and tools for the practices providers and staff during the early months of the Covid-19 Pandemic resulting in uninterrupted patient care.o Led the adoption and implementation of online self-scheduling platform o Standardized and updated network and computing technology o Implemented PACS for storage and retrieval of CT, Ultrasound and X-Ray studies o Transitioned the Nextgen EMR/PM system to AWS hosted platformo Overhauled VOIP menus and call flow

Atlanta, Ga, Us

Led IT operations, security, strategy and budgeting for a national private equity backed Physical Therapy Practice. As a key contributor to the growth plans of the company, oversaw creating and managing a reliable and secure IT infrastructure as well as effective, comprehensive IT support services, related technology strategies and operational standards. o Ensured system and process compliance as it relates to technology and regulatory requirements relating to HIPAA and PCI.o Implemented technology to support the migration of private clinics to operate as a local hospital system partner clinics. Led the internal IT and administrative office teams to coordinate resources, communicate status and ensure deliverables were met on time.o Implemented a hybrid solution for secure networking, cloud based VOIP telephony and leveraged broadband consolidation services to all clinics nationwide. o Oversaw and improved project execution of 20+ De Novo clinics and 7 acquisition clinics.

Dunwoody, Georgia, Us

Directed IT strategic and operational planning and execution to achieve business goals. Maintained an efficient, cost-effective IT organizational structure supporting the needs of the business, including improving functionality for a national private equity backed restaurant company. o Led the migration of managed service provider for first level restaurant support, corporate desktop support, database and application services, and network infrastructure. o Identified Point of Sale and Back of House migration need and directed the process of budgeting, selection, and project execution. o Development of Point-of-Sale integration with existing third-party systems such as Digital Menu Boards and Order Confirmation System o Implementation to a new Back of House system with integrations for EDI, personnel management, payroll, accounting and sales reporting.o Migrated the legacy corporate infrastructure to a scalable and highly available environment through virtualization and key infrastructure upgrades o Reorganized custom Point of Sale system change management to improve the quality of menu, LTO and discount updates by coordinating efforts with the Krystal marketing and operations teams.

Us

Executed a results focused plan to develop the IT organization’s support and maintenance processes to come into alignment with the fast-paced operations of patient care for a physician owned multi-location 100 physician orthopedic practice.Directed, planned and managed the responsibilities of the IT Department and Information Security. Managed service delivery and support team for enterprise applications including EMR, Practice Management, PACS, network, storage and system infrastructure team. Established relationships with all departments and operations to maintain ongoing and effective and responsive dialog to ensure daily support and long-term strategic goals are executed. Key participant in strategic activities for Resurgens, such as implementing Meaningful Use, centralizing patient administrative services for scheduling and all construction and building development activities.Advocated common sense security practices and developing workflows for more complex issues, resulting in culture of security and privacy awareness minimizing the organization’s exposure to data loss and regulatory non-compliance.o Established a formal support center function, identified need for service delivery manager and consolidated multiple support structures to improve operational efficiencies.o Implemented system wide infrastructure improvements including centralized VOIP for all locations, Virtual Desktops, Lightweight Access Points and PCOIP monitors, resulting in lower cost of ownership, additional flexibility in technology and solutions and reduced down time.o Developed the IT Security program, practice wide policies and procedures, security awareness training and incident response processes.o Implemented technology changes to support information security: pre-boot Hard Disk encryption, Single Sign-On, VDI Kiosks, email encryption, mobile device security, and wireless infrastructure for BYOD.

Execute day to day operations of restaurant Point of Sale systems for 48 restaurants. Plan and develop long term strategies for improving restaurant operations through the implementation of technology.Maintain a secure and available network, server and communications infrastructure in support of corporate and restaurant application requirements.

Madison, Ga, Us

Execute day to day operations of restaurant Point of Sale systems for 113 restaurants. Plan and develop long term strategies for improving restaurant operations through the implementation of technology.Maintain a secure and available network, server and communications infrastructure in support of corporate and restaurant application requirements.

Us

Directed and managed server, network, WAN, information security, telecommunication and desktop systems for $900 million Corporation. Controlled budgeted expenses, capital project budgets, and developed annual IT financial plans to support 10% to 20% continual annual growth. Directed the corporate IT Help Desk supporting over 270 employees. Administered disaster recovery plans, biannual testing of skills, and changes to the server and network environment. Scope of accountability also included: corporate asset management of computer and telecommunications equipment and services, network infrastructure, capacity planning. Additional management responsibilities included strategic planning, employee performance and development, and vendor and contract management.

Network ManagerManaged and administered the client-server network for a 90-user consulting and staffing firm. Operated Microsoft and Lotus Notes technologies, Checkpoint Firewall, PBX and voicemail systems, and maintained faxing and printing needs. Supported all end user application and system issues. Provided daily recovery functionality and monitored failure risks. Technical Consultant-Engaged as the lead subject matter expert on several computer upgrade projects involving restaurant back office systems for a 150 unit restaurant company, desktop operating systems and computer refresh for a 195 employee organization and the implementation of a VPN solution for 75 remotely based employees.-Executed a rollout of 80 NT Workstation desktops and 3 NT servers for 3 locations across the southeastern states for a Y2K bank testing environment. -Lead subject matter expert for disaster recovery planning for $400 million Corporation.

Systems/Network AdministratorAdministered a client-server network for approximately 40 employees. Maintained SMTP and Internet gateways for local and remote access users. Supported all employees with multiple software packages including MS-Office applications, web authoring tools, graphic editing software, and proprietary report writing software. Senior Data AnalystManaged workflow of incoming client and non-client data including preliminary quality assurance and verification of appropriate data formats. Educated and assisted new clients in submitting clinical data with proprietary data format. Created graphical presentations of clinical data for hospitals and other healthcare related industries. Evaluated large clinical data sets for quality and accuracy prior to installation into proprietary report writing software at a client site.

Biology/Biological Sciences

Computer Programming

Biology

Industrial Management

Nj Certified Emt, Emergency Medical Technician I, Ii