Rob Botterill Email & Phone Number

England, United Kingdom

Warwick, Warwickshire, Gb

Promoted to IT Business Engagement Manager to take direct ownership of IT engagement for Wolseley Group. Responsible for IT Business Engagement, Business Analysis and CRM Systems Team functions to ensure the related IT services are aligned to business strategy and are operating effectively and efficiently to the agreed service levels.

Warwick, Warwickshire, Gb

IT Business Partner facing into the wider Commercial team including eCommerce, eSolutions, Marketing, Product Pricing & Data and Sourcing.Key Achievements:• Driving force & leader for a major eCommerce re-platforming programme from start to finish. At the time was the largest technology project within the company. To delivery a step-change in how the business could reduce support and increase the pace of change to meet business objectives. The project winning both Best B2B website and Best Site Migration at the UK Dev Awards in 2023.• Led introduction & enhancement of key customer API Gateway solution. Working with the business to identify an opportunity to move quicker in the market and leverage modern integration practices to introduce a new customer eCommerce channel.• Evolving the Digital delivery from a project-by-project delivery process to a fully rounded channel-lead roadmap and aligned with business strategy.

Warwick, Warwickshire, Gb

Working primarily as a trusted IT advisory facing into Wolseley’s eCommerce & multichannel team, but with flexibility to manage adjacent business areas.Helping to shape future demand into deliverable solutions & services that provide maximum value to the business.Contributing to and supporting the business strategy by managing the technical portfolio of new demand for the business.Ensure that existing systems & services are working to agreed levels and continue to be optimised and improved over time.Delivering insight , trends and technical opportunities to the business that support their strategic direction.

Warwick, Warwickshire, Gb

Primary responsibility for the delivery of IT projects, both internal and external, throughout the full project lifecycle for the eCommerce & multichannel area of Wolseley.Matrix management of resources required for projects, in conjunction with Team Managers, and scheduling of project resources, in conjunction with the Resource Managers.Maintenance of project documentation as defined by Wolseley IT and Global standard IT project methodology.Ownership of the Project Charter Document (PID).Management of customer expectations for projects.Ensuring all work has the correct level of management authorisation.Definition of the scope and plan for a project, including resource requirements.Management of Risks, Issues, Changes to the project and communication to relevant parties.Management of progress against plan, milestones/deadlines and budget requirements.Creation & communication of project reporting (e.g. Project Status Reports) to customers, and internally.Closure of projects and ownership of Project Implementation Reviews, including communication and handover of identified issues/enhancements to relevant parties .

Watford, Herts, Gb

Defining strategy and selling solutions for Colour Management technologies aimed at the Brand management and Marketing Communications industries.

Amsterdam Zo, Nl

Reporting into the European CIO, to develop the overall UK eCommerce strategy aligned with business objectives and to create a new customer experience strategy. Creating, managing and leading numerous digital solutions for the UK business, both transactional and customer specific digital solutions. Specifically focusing on projects in the area of eCommerce, Digital Marketing, Sales and EDi.Creating director level approved business cases, identifying and validating the benefits. Defining the project plan, associated project initiation documents and overseeing the project from initiation to successful delivery. Liaising with stakeholders, customers and 3rd party suppliers, both in a commercial and technical capacity.

Scoresby, Victoria, Au

Promoted to Head of eCommerce and reporting to the group Marketing Director, the role was to build a eCommerce strategy and to deliver eCommerce services across the group. To lead an eCommerce team, covering areas such as Web Development, User Experience, Software Integrations and eCommerce Support. To create an online strategy aligned with business objectives. To build and implement eCommerce solutions for the businesses multi-channel customers. To work with the customer service function of the business to ensure a seamless customer experience.

Recruited into the business development team, responsible for growing company sales by selling eCommerce and software solutions to customers. To discover, create and rollout new online solutions to customers to help them trade online or access value-added services.Employing a strategic selling loop approach to identify and research customers’ needs, preparing the most valuable offer to the customer, delivering the solution and then evaluating the success and re-identifying new needs.Sales were delivered by telephone appointment and then face to face presentations and demonstrations, either by self or with account managers. Relationship building with Director and Management level staff.

Working within the ICT department, I was responsible for overseeing IT projects that focused on commercial opportunities for the business.Managing the specification, creation and delivery and implementation of IT projects for the company.

Working as a first line support analyst and team manager within a busy ICT department. Dealing directly with users issues, prioritising calls based on need. Liaising with 3rd party vendors and development teams for resolutions. Overseeing call handling performance and user service performance.